I have to say upon arrival at this hotel and throughout my visit I feel I was treated with respect, friendliness, courtesy, and the highest level of professionalism by the guest service rep at the counter named Crystal M. (Hopefully I remember correctly). She made my stay extremely delightful. Anything I needed she tried to do her best to assure it was taken care of. She spoke with complete professionalism. I thanked her so much prior to leaving because now a days it is hard to receive this type of courtesy and respect when staying at a hotel. She definitely changed my outlook on hotels. I only was reporting the horrible ones like (red roof inn in Brentwood), but Now I have a new reason to review. You all should know about the great ones too. This is a small town but it is nice and the history is nice also. The only problems I encountered was the ice machine on the second floor was not working and they were out of towels often by so many people being in the hotel for the USATF Regionals. But I feel a hotel should have more than enough sheets, towels, washcloths, etc. to provide for their guests.Oh yea, and the let out couch was extremely uncomfortable. All I felt when I was sleeping were springs through my body. Very uncomfortable night sleep. I allowed my boys to sleep in the king bed because I wanted them to be comfortable. I doubled the sheets on the bed and everything. But it is just time for an upgrade on the sleep sofas. But her service out weighed these minor problems. It wasn't until the morning of checkout I encountered an unfriendly rep named Miriam (something like that). She was not welcoming, polite or helpful. I had to wait 6 minutes before I could even get her to come check us out. I needed towels and she questioned me about how many people were in my room before she would even give me any towels. It took her about 5 minutes to address this issue as well. I guess she was the only one working that morning. But Crystal was an awesome representation of what all hotels should be and stand for! Thank you Crystal! Great place to stay overall. Go Visit Natchez, MS. and stay at Best Western. Stayed July 5-7, 2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.