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“Even with new owners, a terrible place!” 1 of 5 stars
Review of The Pier & The Pebble Hotel

The Pier & The Pebble Hotel
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The Pier & The Pebble Hotel
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The Esplanade, Penarth CF64 3AU, Wales   |  
Hotel amenities
UK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Even with new owners, a terrible place!”
1 of 5 stars Reviewed July 9, 2012

I decided to visit this newly taken over restaurant (now named the Pier Hotel) for brunch with friends. It is located in a great spot on Penarth seafront with lovely views. We were the only guests so we were expecting good food and service. When our eggs benedict was served, we were surprised to see it accompanied by a tired looking salad (strange in itself for 9am) which included a wrinkled piece of cucumber and the poached eggs were all hard boiled - not runny like you would expect with an eggs benedict! On complaining to the waiter and asking for new eggs we could hear swearing from the kitchen and before the food returned my friend found a thick black hair in her salad. We decided at this point that all appetites were lost and decided to go else where. We were so disappointed.

  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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English first
Cardiff
Top Contributor
239 reviews 239 reviews
81 hotel reviews
Reviews in 89 cities Reviews in 89 cities
116 helpful votes 116 helpful votes
1 of 5 stars Reviewed June 30, 2012

Only popped in for breakfast as we wanted to try somewhere new in Penarth, but we will not be returning. We were totally ignored for an age. When ordering we wanted to make a slight change to the order to be informed they could not do it. It was one change which if requested we would have paid extra. So we just went somewhere else. At no stage did the staff attempt to explain why, our assumption was due to food being microwaved.. Its a shame as location is good but staff can ruin a place and we will not be returning.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Penarth hotels

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 7, 2011

I want to give the place a good review. But I can't.
It wasn't particularly busy and yet after sitting with the previous seat occupiers dirty dishes for ten minutes I cleared them myself.
It was twenty minutes before I could tempt someone over to take our order and it took an absurd amount of time to bring over two coffees and two waters. In the end, I had to get the hot milk for our white coffees myself, I couldn't wait anymore.
My friend had the Sunday Roast and she was complementary about the vegatables however, the meat was a large percentage of fat and so it was a chore to eat. I had the fish and chips, which was lovely once I'd used the napkin to wipe up all the greece, but I had to go and ask for the tartare sauce.
Overall, we didn't leave satisfied with the experience. At no time did anyone say "Is everything ok?" or "Is there anything I can get you", the policy seems to be to provide the bare minimum...slowly. A little more needs to be done by them in training their staff to be effective customer service providers. It almost felt like there was an air of resentment with some of the younger workers that they had to be in on Sunday. In addition, the restaurant was not particulary hygienic. You can see efforts have been made to decorate the place, but time isn't spent maintaining.
If you have an endless amount of time (we were there two hours and I chased, a lot) or you don't mind chasing every part of your meal down then the experience was satisfactory. Don't go there if you are expecting high quality customer service, at least, not at the moment.
Lovely view though.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penarth, Wales, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 23, 2011

My friends and I have dined here on numerous occasions. Six of us dined to celebrate two of our birthdays. I love the atmosphere in the restaurant, it's warm and friendly, the staff are very attentive but not too in you face. The food is deliciously tasty, steaks cooked to our desired preferences, piping hot and jsut enough to fill you up. I will definitely dine here again.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2011

From my experience, I think some of the reviews here are really harsh. I'm glad I wasn't put off by them when I decided to try it. The staff were really friendly & genuine & we had great service. Nice cosy, buzzy atmosphere & lovely location. The food was good, they lost a couple of points as they used sachets for their sauces....never a good idea! Would definitely go back

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 25, 2011

My mother, sister were the first people to enter the restaurant and ordered our food from a waitress and after finishing our starters we found these still on our table for another hour. During this time the waitress and waiter continued to serve other customers and ignored us. It took my mother to get up from the table and ask where our main course was for a waiter to finally remove the starter dishes. No apology and another couple served their mains we had enough and got up from our chairs and made our way out of the building. 5mins down the road the manager ran towards us shouting. We explained how poor the service was and we were then told in no uncertain terms how busy he was and that we should take a step in his shoes.

I would strongly urge anyone to avoid this place and go to The Fig Tree where the customer service and food are far far more superior.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
1 review
1 of 5 stars Reviewed September 18, 2011

I've never written a review before but this place is so bad I feel I have to warn you.

It is very expensive but even if it was just a pound a meal it would be too much.

The food is just so bad. The curry is straight from a catering pack. The sausages are devoid of meat. The presentation is appalling and the service miserably poor.

A cone of chips is gourmet in comparison.

Utter rubbish. A waste of time and money.

Don't eat there. You'll regret it.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pier & The Pebble Hotel

Address: The Esplanade, Penarth CF64 3AU, Wales
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Penarth
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Penarth
Price Range (Based on Average Rates): $$
Number of rooms: 6
Also Known As:
The Pier And The Pebble Hotel
The Pier & The Pebble Hotel Penarth, Wales

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