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“Nice place, lovely staff” 4 of 5 stars
Review of The Pier & The Pebble Hotel

The Pier & The Pebble Hotel
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The Pier & The Pebble Hotel
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The Esplanade, Penarth CF64 3AU, Wales   |  
Hotel amenities
Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice place, lovely staff”
4 of 5 stars Reviewed October 5, 2011

From my experience, I think some of the reviews here are really harsh. I'm glad I wasn't put off by them when I decided to try it. The staff were really friendly & genuine & we had great service. Nice cosy, buzzy atmosphere & lovely location. The food was good, they lost a couple of points as they used sachets for their sauces....never a good idea! Would definitely go back

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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  • English first
  • Any
English first
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 25, 2011

My mother, sister were the first people to enter the restaurant and ordered our food from a waitress and after finishing our starters we found these still on our table for another hour. During this time the waitress and waiter continued to serve other customers and ignored us. It took my mother to get up from the table and ask where our main course was for a waiter to finally remove the starter dishes. No apology and another couple served their mains we had enough and got up from our chairs and made our way out of the building. 5mins down the road the manager ran towards us shouting. We explained how poor the service was and we were then told in no uncertain terms how busy he was and that we should take a step in his shoes.

I would strongly urge anyone to avoid this place and go to The Fig Tree where the customer service and food are far far more superior.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Penarth hotels

Cardiff
1 review
1 of 5 stars Reviewed September 18, 2011

I've never written a review before but this place is so bad I feel I have to warn you.

It is very expensive but even if it was just a pound a meal it would be too much.

The food is just so bad. The curry is straight from a catering pack. The sausages are devoid of meat. The presentation is appalling and the service miserably poor.

A cone of chips is gourmet in comparison.

Utter rubbish. A waste of time and money.

Don't eat there. You'll regret it.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Poole, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2011

Stopped here for lunch on a warm summer day whilst touring the area. Sat outside on the terrace overlooking the sea, which was pleasant, whilst we waited for our granary bread sandwiches and side order of chips to arrive. We watched the staff carrying plates of uncovered cooked food along the road to the adjacent cafe (which I presume was also owned by the hotel), and other customers arriving at this hotel, ordering their food, and receiving it before ours! Another waitress walked back from the cafe carrying an uncovered plate with ham on it just before a waiter came out to apologise they had no ham. We queried it and told him it had just been brought in. 5 minutes later the sandwiches came out - one on white and one on brown bread which we sent back asking for granary bread. A few minutes later they were returned, both with brown bread, but told it was granary. We pointed this out and noted another order being delivered with granary bread. My wife went into the restaurant to complain only to hear the kitchen staff shouting & arguing about the bread! The manageress came out to apologise but in an unpleasant tone of voice and far from being concerned about it. Our sandwiches finally arrived as ordered but the bread was dry and falling apart. Had we thought we would get a better service from the neighbouring cafe we would have returned the food and demanded our money back. In fairness the chips were very nice.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 28, 2011

My husband and I visited the restaurant last night and we had a lovely meal, to start we sat outside drinking the crabby apple cider which was stunning....then we went inside to eat, we shared the stuffed mushrooms and calamari which was very nice and main course we had seafood tapas platter and mussels in chilly it was all very tasty and ample portions...couldn’t fit a dessert in
The gentlemen that served us was very nice and made us feel welcome, the setting is lovely specially on a sunny evening....
All in all it was a very nice Wednesday night out and I would definitely go back for the crappy apple cider.....

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penarth, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2011

Where to start, waited 10 minutes for someone to speak to us to find out why we were hangin around. Finally got seated (At a table that rocked noticeably), waited 10 minutes before anyone asked what we wanted to drink. Drinks came and we were asked what we wanted to eat, ordered the food and waited..and waited, and waited. Two other couples got their starters and mains before we got our food. The food we recieved was cold and not with great presentation.
No-one came over to us to see if the food was ok, although we saw them go over to two other tables and ask them. The final straw for me was when we were asked if we would like to see the dessert menu and twenty minutes later they still hadn't come back to us.
We were there using a GROUPON voucher, and were wondering if this was why they treated us like second class citizens. Oh yeah and the voucher aparently didn't include drinks even though this was not in the small print.

STAY AWAY!!

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed July 9, 2011

Bad service - waited a very long time for starters which were most definitely not worth the wait - poorly executed and thrown onto the plate. Waited even longer for our mains which we are unable to review as we left! Peeling paint, broken light fittings and a general 'unloved' feeling about the place. Location good - overlooking the channel. This place needs to close for a while - refit, employ new (trained) staff and a get a good chef on board with a passion for food.

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pier & The Pebble Hotel

Address: The Esplanade, Penarth CF64 3AU, Wales
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Penarth
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Penarth
Number of rooms: 6
Also Known As:
The Pier And The Pebble Hotel
The Pier & The Pebble Hotel Penarth, Wales

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