We stayed here for 3 nights in July. We chose this property because of it's location to Mt. Rushmore and the other Black Hills attractions. We were not disappointed with the location. It's outside of the main Keystone area, but it's less than 5 minutes to drive there. Our room faced the back and we saw deer and wild turkeys. The hotel itself is very nice - beautiful lobby, nice pool, exercise room, computer in the lobby (never had to wait more than 5 minutes to use this), big breakfast area. There were, however, a few issues. The wake up calls did not work at all (it's an automated system that you set yourself). We tried all 3 mornings and it didn't work even once. Luckily, they had a clock radio in the room which we were able to set, otherwise we would have been in trouble. We told someone on the 2nd day and they said it was a new system, they would look into it. On the 3rd morning when we were on our way to breakfast, we mentioned it again, and the lady on duty got very defensive and snapped at my husband. I thought she could have been more professional. But to her credit, later when we were checking out, she did apologize. Overall, the foods at the breakfast area were fine. It was a large area, clean, the TV was on if you wanted to catch the morning news...however, the 1st morning the juice machine was not working at all (apple and orange juice). The 2nd morning, only the apple juice worked - and it tasted terrible. The 3rd morning both worked - but again, both the apple juice and the oj tasted bad. I would have liked for them to have at least put out some pitchers of water, at least on the days that the machine was not working. If you don't drink coffee or tea, you had nothing. I asked about ice water, and they said I had to go down the hall to get my own ice (the entire length of the building). The 2nd morning, after walking down the hall to get the ice, that ice machine was out of ice, so now we had to walk to another floor. It was extremely inconvenient, to say the least. I suppose some people are fine with water right out of the tap, but we like ice. On a positive note - all the people in the breakfast area were very friendly. Despite our few issues, it was a very nice property and I would stay here again.
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- Also Known As:
- Best Western Plus Four Presidents Hotel Keystone
- Best Western Plus 4 Presidents Lodge
- Best Western Keystone
- Keystone Best Western