We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Be Careful” 1 of 5 stars
Review of Keystone Boardwalk Inn & Suites

Keystone Boardwalk Inn & Suites
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added Keystone Boardwalk Inn & Suites to your Saves list
Keystone Boardwalk Inn & Suites
2.0 of 5 Motel   |   250 Winter Street, Keystone, SD 57751   |  
Hotel amenities
Ranked #12 of 14 Hotels in Keystone
Dallas, Texas
Top Contributor
116 reviews 116 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
“Be Careful”
1 of 5 stars Reviewed July 10, 2011

I had a reservation that was made in January for a July trip. When I got there, they didn't have a pet room available even tho I called on it several times to make sure all was good. As it turned out, they are refunding my money and we had to find accomodations elsewhere.

Stayed July 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

33 reviews from our community

Traveler rating
    4
    11
    6
    3
    9
See reviews for
11
9
1
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2011

Room appeared ok at 1st glance. Looking at it more closely it was a very different story. TV was covered with child hand prints; floor was only vacuumed in spots; bed poorly thrown together; sheets had what appeared to be dog hair & holes.
Shower was filthy! Soap scum had been building for quite some time. When I brought this to the desk clerks attention in the morning, his comment was that it was a pet room! My pet makes no mess! Why should I have to pay more; search harder & stay in dumps because I have a dig?

  • Stayed June 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 29, 2010

The room was average, very clean and quiet. There is just an average complimentary breakfast... just toast, donuts and coffee. Mount Rushmore is well worth the drive.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
1 of 5 stars Reviewed August 16, 2010

This hotel has by far the worst customer service ever. Nothing was properly explained and when I had to cancel a reservation within minutes of being made I was told I needed to pay full price, unless someone else wanted the room. Several calls laters they had takers but still chose to charge us and leave the room vacant. Upon telling the ridiculous clerk he was acting like a jerk, he said he didn't think he was being that way and that it was my fault. I would have rather slept in my car or driven another 19 hours before staying there.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wv
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 10, 2010

This hotel has the best location in keystone! You can walk to all the shops and restaurants...they are just a few steps away.

  • Stayed August 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2009

After driving 2100 miles from Southwest Florida, we were very pleased to find this hotel clean, well kept and organized. The reservation process was flawless and the staff was very friendly and took care of our needs. When we decided to head home 1 day early they took care of our arrangements with no questions asked. The hotel is in a perfect location (walking distance) to both Keystone and Mount Rushmore. We enjoyed the balcony, which was perfect for relaxing with a great view of downtown Keystone. The continental breakfast was good also. If we travel to Keystone again, we will book here without hesitation....

Stayed July 2009, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 14, 2008

We only stayed here for one night. Apparently they had upgraded us to a suite, whoch made us happy of course although the suite is nothing more than a large space with nothing in it, only a bed and a telly. Clerk was friendly, but when we arrived in the morning for our breakfast there was nothing left: no fruit, no cereal, ni muffins. When I asked the person at the reception she went to get some toast but nothing more (there was no tea either) so I wasn't really happy about that.

Let's say we have not had a terribly bad experience here as some tourists.

  • Liked — Close to Mount Rushmore
  • Disliked — Breakfast
  • Stayed September 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Keystone Boardwalk Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Keystone Boardwalk Inn & Suites

Address: 250 Winter Street, Keystone, SD 57751
Location: United States > South Dakota > Keystone
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
Ranked #12 of 14 Hotels in Keystone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Keystone Boardwalk Inn & Suites 2*
Number of rooms: 33
Official Description (provided by the hotel):
The Keystone Boardwalk Inn & Suites welcomes you to the heart of Keystone & the Black Hills! Being located on the boardwalk gives you flexibility & places you right next to local shops, the 1880 Train, Borglum Museum and fabulous dining. Mount Rushmore is located 2 miles away and Keystone is the closest town to the national monument. In addition we are just minutes away from Custer State Park, Mount Rushmore Cave, and Wind Cave. While in Keystone be sure to visit all the quaint shops and many restaurants all with in walking distance of the motel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity and Hotels.com so you can book your Keystone Boardwalk Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Keystone Boardwalk Hotel Keystone
Keystone Boardwalk Inn And Suites

Owners: What's your side of the story?

If you own or manage Keystone Boardwalk Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.