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“Clean, Comfortable, Excellent Staff” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Keystone

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Holiday Inn Express Hotel & Suites Keystone
2.5 of 5 Hotel   |   321 Swanzey St, P.O. Box 430, Keystone, SD 57751   |  
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Ranked #4 of 14 Hotels in Keystone
Certificate of Excellence 2014
North Canton, Ohio
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Clean, Comfortable, Excellent Staff”
4 of 5 stars Reviewed October 23, 2013

We spent four nights at the Keystone Holiday Inn Express Hotel and Suites in October 2013. We were very pleased. Unfortunately, we couldn't get the suite we wanted as it was already taken, but the one we were given was fine. The front desk staff were all very friendly and efficient. The hot breakfast was very good, but standard fare. All in all, a typical Holiday Inn stay.

Cozy lobby decorated with western theme.

Room Tip: Room in the rear of the hotel won't have much of a view, but you won't hear parking lot nois...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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348 reviews from our community

Traveler rating
    125
    129
    67
    18
    9
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161
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Astoria, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2013

Checked in late at this hotel. The hotel staff was very helpful and friendly.

The room was clean, beds were comfortable.

Parking is a bit tight, but we had no problem getting a spot. It is a very short drive to Rushmore.

Definitely would recommend this hotel if you're crashing for a night or two in the area.

(Walk over to the bar/restaurant in the next parking lot over, they were very nice there too)

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mermaid Waters, Australia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 13, 2013

We only stayed one night in this hotel due to being evacuated due to rising flood waters. The staff friendly, room good size and clean. Beds and pillow very comfortable we were very disappointed that we had to leave. Thanks heaps to staff we would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Malvern,PA
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 12, 2013

So glad we chose the Holiday Inn in Keystone over other options. Driving through town it looks really touristy, but when you turn down the side street for this hotel it is more peaceful. The front desk staff was absolutely delightful and caring. We had mailed two boxes in advance of our stay that were too heavy to take on the plane. They were at the front desk when we arrived. There is a washer and dryer close to the front desk which was soooo convenient, as we desperately needed it. Only $1 to wash a load and $1 to dry. Again, front desk staff was helpful in getting quarters and buying detergent and dryer sheets (also just $1 each). The lobby area is really charming and warm and inviting to sit and chat. Breakfast was good the next day. Really close to Mount Rushmore if that is where you are going.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis, Minnesota
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 8, 2013

After two sleep deprived nights trying to fit "everything in" on a trip to Mount Rushmore, we needed a quiet place for a good nights rest. I actually think this is a decent enough Holiday Inn but it was pricey for off season. It needs some attention to detail and a refresher on professional dress code. Other than that the room was clean and we were able to open the windows to the hill out back and breathe fresh air for a nice 12 hr snooze. Breakfast was nothing special but sufficient to quick start the day.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review, October 23, 2013
Dear bonny132,

I appreciate you taking the time to share your feedback regarding your stay with us. We rely on you, our guest, to let us know how we
are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and services we offer.

Thank you again for your feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Albany, Mississippi
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2013

We stayed at the Holiday Inn Express for 2 nights in September of 2013 for our visit to Mount Rushmore. Great place, comfortable beds and clean. The parking was the only negative, even though we ourselves had no problems. Small parking area. Great location to Mount Rushmore!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island Lake, Illinois
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 25, 2013

The room was clean, bed comfortable and bathroom in good shape. The problem with the property was the inflated price and the lack of parking. The other annoyance was a very loud nearby bar. Breakfast was okay but the breakfast room was too small for everyone. The hotel was within walking distance of downtown Keystone and Mount Rushmore was a short drive away. When we return to Keystone we will stay elsewhere.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review, October 12, 2013
Dear Sue K,

Thank you for your candid review. We are delighted to read you liked your room accommodations. However, we regret letting you down on some aspects of your stay. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Phone Number:
Location: United States > South Dakota > Keystone
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Keystone
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn

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