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“Clean but noisy and not enough breakfast seating” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Keystone

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Holiday Inn Express Hotel & Suites Keystone
2.5 of 5 Hotel   |   321 Swanzey St, P.O. Box 430, Keystone, SD 57751   |  
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Ranked #5 of 14 hotels in Keystone
NorthCentral Indiana
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Clean but noisy and not enough breakfast seating”
2 of 5 stars Reviewed June 17, 2013

Hotel very clean and staff friendly. Apparently cheaply constructed as we could hear guests in rooms around ours. Early morning clean staff ran sweeper in hall sounded like it was in the room, very disturbing. Also not nearly enough seating in the breakfast area for hotel capacity. Many people had to stand around. Very poor setup though breakfast selection was good as was the food. This hotel is not worth the price being charge (low value). Try the President on the hill in Keystone instead.

Room Tip: Stay at the President - we have stayed at both and it is a better value.
See more room tips
  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review, July 3, 2013
Dear NorthCentral_Indiana,

Thank you for staying with us and providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. We are hospitality professionals who pride ourselves on delivering superior service and are happy doing so. However, I would like to apologize for any inconvenience your breakfast experience may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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277 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Incline Village, Nevada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 12, 2013

With a decent breakfast included, the price was very fair. Nice sized indoor pool with indoor and outdoor seating. Good service, clean, attractive and sound nights sleep. Parking a bit slim - had to use handicapped slot - parking on street prohibited.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Riley, Kansas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed May 30, 2013

This is more of an overpriced motel than a standard hotel. I can only assume that this holiday inn gets away with the low standards is because keystone is a major tourist spot and they will always have buisness. The furniture was from the 50's and our bed had a large divet in it. When we layed down we rolled towards each other - although cute for snuggling, not so great to sleep in. We informed the front desk and they simply said the bar in the middle must of slipped off. The beds need to be replaced instead!!! Only the tv was modern (nice flat screen).

At breakfast, although we appreciate a hot meal - the eggs ...were not real eggs...they tasted like styroform, everything else was mediocore.

If this was the first holiday inn I ever stayed back, we would never go back to another. Thankfully we know better. Shame on them.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review, June 14, 2013
Dear wildzootv,

Thank you for your feedback regarding your recent visit at our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations, and I apologize you were not satisfied with the hotel conditions. Rest assured that I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
362 reviews 362 reviews
144 hotel reviews
Reviews in 158 cities Reviews in 158 cities
259 helpful votes 259 helpful votes
5 of 5 stars Reviewed May 25, 2013

I stayed here a while back (just getting around to a review). It is a PERFECT location for Mt. Rushmore. There's a little town area close by (beware, everything closes early) and Mt. Rushmore was only minutes away. On a more recent trip, I stayed in a Marriott at Rapid City - this Holiday Inn is MUCH better. The rooms were clean, the lobby is AMAZING, and the breakfast is very good.

If you are deciding between here and down in Rapid City, definitely pick here. It saves you the drive up to see Mt. Rushmore and it much quiter and more charming that Rapid City. NOT that there's anything wrong with Rapid City - I'm not saying that. I'm just saying for Mt. Rushmore and quite peacefulness, this spot is perfect.

Next time I go back, I will definitely stay here again. Loved it.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankenmuth, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2013

Traveled with the wife and kids. Had not planned on staying in Keystone, so we were pleasantly surprised to be able to get a room without a reservation.
Staff was friendly and helpful,
We were only misguided in one area and that was when they recommended the Railhead Family Restaurant. But it was not their fault.
Hotel is nice and clean, also quiet.
We would stay here again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 15, 2013

Everything about our stay at this Holiday Inn Express was wonderful. The lobby is uniquely decorated to fit in with the beautiful natural surroundings if this beautiful mountainous area. The staff was friendly and accommodating to us. The rooms were quiet, clean, roomy and comfortable. The indoor pool and jacuzzi were also enjoyable. We had a nice complimentary hot breakfast. One of the best parts of our stay was that it was only 2 miles to Mount Rushmore. The location was wonderful and it is nestled in a small town that is set up for tourists with shopping, restaurants, and an adventure company. We enjoyed our stay so much that we added another night! This hotel will leave you happy and well rested.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Top Contributor
138 reviews 138 reviews
40 hotel reviews
Reviews in 59 cities Reviews in 59 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 10, 2013

a really nice hotel in the town closest to mt rushmore. The room was spacious, comfortable and quiet. The breakfast was quite good. If you are going to see mt rushmore, you should consider the holiday inn express. But watch out for the herds of deer walking down the street in front of the hotel! And they say that the wild turkey are even worse! Very convenient, great service, good clean rooms.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Phone Number:
Location: United States > South Dakota > Keystone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 hotels in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn

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