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“Mixed Experience” 3 of 5 stars
Review of Mt. Rushmore's Washington Inn & Suites

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Mt. Rushmore's Washington Inn & Suites
2.0 of 5 Hotel   |   231 Winter Street, Keystone, SD 57702   |  
Hotel amenities
Ranked #12 of 14 Hotels in Keystone
Daphne, Alabama
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Mixed Experience”
3 of 5 stars Reviewed July 5, 2014

This motel has an excellent, customer oriented Supervisor in Rajesh (Raj). When we arrived on June 21, the reservation that I had made by telephone the night before was not available. Raj immediately took charge and put us in the Master Suite (the only room left) at the same price. The room was very comfortable and well-appointed. All staff whom I encountered were friendly.

Two features at this motel make it less than customer friendly.
1. The parking lot is much too small (crowded) for the size of motel.
2. Insufficient hot water is available to accommodate all guests without having to wait.
The parking problem is easily resolved but the way to the solution is not explained well. Additional parking at no charge is available just across the street. In fact, it is much better than parking in the hotel lot because it is more spacious. The only solution for sufficient hot water seems to be the installation of additional water heaters, which apparently is not in the plans; wait seems to be the mode of operation.

A convenient location seems to be its best trait.

Room Tip: No experience with the "regular" rooms. Our stay in the Master Suite was very comfortable...
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
    30
    31
    39
    18
    31
See reviews for
70
42
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 3, 2014

To my surprise place was clean and staff very cordial and helpful. Prernakrit at Registration was quick and smiled through out the registration process, provided all the required information and directions in most courteous manner, The attitude of the staff was which impressed me the most. Outstanding was Raj with "Not-a-problem sir" no matter what issue I threw his way, I highly recommend this property to anyone visiting keystone SD

Room Tip: rooms on higher floors are quieter than at the lower floors
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 26, 2014

A low price was on an outside reader board but when you get in their, the prices really jump. The room we got was old and worn and a strong cleaning fluid smell. Being on the 3rd floor meant a lot of travel to the office to ask for: coffee, or shampoo, or coupons for discount to nearby restaurants, They had many smokers on the 3rd floor and the smoke was everywhere. Also large ash trays were in the walkways and they were stuffed with butts. The smell was bad. one good thing was location in town where you could walk to all the shops

Room Tip: Stay away from the 3rd floor where smokers were.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2014

Right in the heart of town. Easy walk to everywhere in Keystone. Only a couple miles to mt. Rushmore. Rooms were nice enough, definitely nice for the price. Staff was great. Aimed to fulfill all requests. Parking tight, but staff made it work well for my truck pulling a trailer. Would stay again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed June 25, 2014 via mobile

My fiancé and I stayed here during a road trip last July (I should have reviewed sooner). The room was like a mid-80s motel. Old blankets, damaged brown carpet. I wasn't expecting the hilton or anything but it felt dirty. Also, BYO shampoo. We would have switched hotels 5 minutes after arriving but we had pre-paid thru hotels.com. If we go through the black hills again and don't camp, we'll spend more to stay elsewhere.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quartzsite, Arizona
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 25, 2014

Excellent service from Raj
Excellent room...have paid a lot more for less in the past..
Close to all attractions.
Would not hesitate to stay here again...
Perhaps management could review check out time (would prefer 11am)

Room Tip: Book early
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 25, 2014 via mobile

Raj was the hotel manager, and he was kind & attentive to our needs. We were 4 men traveling together, but didn't have the budget for 2 rooms, so we resigned ourselves to bunking up in a room together. Raj had a suite with 3 beds & a pull out sofa sleeper. Taking our situation into consideration, he made us a deal so everyone got their own bed. The indoor pool & Jacuzzi were a bonus. Clean friendly & affordable. I would recommend this hotel & Raj, who treated 4 strangers from Iowa like we were his friends.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mt. Rushmore's Washington Inn & Suites

Address: 231 Winter Street, Keystone, SD 57702
Location: United States > South Dakota > Keystone
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 14 Hotels in Keystone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Mt. Rushmore's Washington Inn & Suites 2*
Number of rooms: 91
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Also Known As:
Mt. Rushmore`s Washington Inn And Suites
Mt. Rushmore`s Washington Hotel Keystone
Mt Rushmores Washington Hotel

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