We were not picked up at the airport as promised. The room we were in looked nothing like the picture on the website. It was sort of like a storage room with no closets, dressers or anything to hang or put your clothing away. 4 small and uncomfortable cots were put in the room and this was called the "family room". The bathroom had no place to hang a towel and did not have essentials such as soap (we had to ask for it). The shower was clogged with hair. Basically, no amenities. The room was never cleaned during our 3 night stay. We could see bugs crawling in the corners and I had a nasty bite from something in the room. We were woken up on the last 2 nights after midnight by guests in the next room due to the thin walls and open window in the entry that allowed both sound and light to enter our room. We couldn't get out of the place without taking a loss because it was required to pay on arrival. Breakfast was boxed cereal and toast. The tennis court was overgrown with foliage and was unusable as was the swimming pool which was green with some unknown growth on the bottom. Never stayed at a worse hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.