Returned from Club Turban Hotel on Fri 7 Jun 2013, after an 11 night stay. We are a mature couple. Arrived late at night, our room in main hotel building overlooked a floodlit working building site. We were not told by Thomsons that there was any construction going on. Next morning, after insisting we would not accept our room, we were given an alternative room. Hotel grounds were extensive, loads of shade, lots for children of all ages to do, various bars and areas to sit for coffee/food etc. Good pools, beach area narrow but safe plus jetty areas into the sea where adults could sunbathe and swim from steps into deeper water if preferred. Plenty of parasols and comfy mattresses for sunbeds.
Now onto the dining. Whilst the food was fine, much like any other hotel buffet style food, the whole dining experience was a nightmare. The inside area was nothing more than a huge canteen. Took us back to our school days. There were no tables for two, just lines of tables like a school dining hall. We decided after one night, to eat outside, but it wasn't much better. As a mature couple (who like to shower and change for dinner - not jacket and tie - just clean clothes) we found ourselves sharing a table most evenings with families who had literally walked up from the pool/beach in their flip flops/swimshorts, feet still wet and sandy. Waiters would not even bring glasses or bottled water to the table. Everything you wanted, you fetched. Unruly tots ran around the tables and older siblings were left to round them up whilst parents studied their ipads and iphone screens. On three separate occasions toddlers under 3 years cut their heads open on the wrought iron chairs and tables causing mayhem and all due to lack of supervision. It was like a noisy zoo. We do not smoke, but there was no area to eat (unless you were inside the canteen) that was non smoking. Therefore if we went early for dinner, often others would sit down at our table and light up regardless of where we were up to with our meal. If we went late for dinner the place looked like a war zone after the earlier young diners had left food on chairs and floor. An area for non smokers (many of the young families would have also liked this) and a small area for adults only to dine, or at the very least some tables for two would at least make it a more pleasant experience. We would not class this hotel as a 5 T. It is big and has many facilities but it is not 5T in our opinion. Be prepared to eat out if you like to be waited on, or book the a la carte restaurants (some charge) asap after arrival to ensure a table. They get booked up very quickly. One last thing. In our opinion tiny tots should not be rolling around on a dance floor at 11pm. We were disappointed that hotel staff did nothing to stop this when adult guests were trying to dance around over tired and fractious under fives whose parents appeared completely oblivious. Surely it is not too much to ask that the dance floor is clear of small children after 10 pm so the great live music can be enjoyed by the audience it's intended for.
Ask about the construction of the new wing and avoid rooms which face it as they are working through...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.