We stayed at the Fantasia in September 2012. I dont think it deserves 4* rating but is without doubt a good 3*. The location is great, easy stroll into Icmeler or the local buses to Marmaris (that seem to run every 2 mins) are right outside on the main road.
We couldnt fault the cleanliness of the hotel, the food although not exciting was varied and more than acceptable, the staff were attentive and professional. Swimming pool very clean and private beach well run with waiter service and free towels. The dining room was well run with a choice of either indoor or outdoor tables, very clean once again. Hotel has a really good health spa and turkish bath.
Entertainment was limited to one man who did his best but limited to pop quiz, bingo, skittles and such.
All in all, a nice hotel that in our opinion is let down by the Manager and his reservation staff. We had booked specifically a sea view room, when we got there we were shown to a room with a view of a piece of rough land used as a car and bus park, the back of a some toilets and a general rubbish dump. You could only see the sea if you stood in the far corner of the balcony and looked sharp left, you could not see the sea from normal seating position on the balcony or from the room. We were very disapointed and went back to reception, thinking a mistake had occured. Receptionist laughted at us and really upset my wife with his attitude so we demanded to see the Manager, who was equally no help whatsoever, just a couldnt care less, take it or leave it attitude. Told that there was no possibility of moving us as the hotel was full for another month! We were very very disapointed and angry.
Complained to Thomson rep the following morning, although he pretended to care it was obvious he was not going to do anything about it either. We had a lovely holiday ruined by a terrible room and an unpleasant Hotel Manager.
When I booked the holiday, it was also on sale with other companies such as Thomas Cook and Jet 2. Thomson specified sea view rooms, on contacting Jet 2 they told me that they were not contracted to the sea view rooms. I therefore paid £60 each more to go with Thomson as well as the fact that Jet 2 go from my local airport whereas we travelled 60 miles to go on the Thomson flight. I have always holidayed with Thomson, trusted them, brand leader etc etc, not any more, I feel cheated and let down by them especially as they have not even had the courtesy to reply to my complaint letter. Simply, they dont deserve my business in the future!
- Official Description (provided by the hotel):
- Fantasia Hotel has everything to unwind. With a calm and cozy atmosphere, the hotel is ideal for relaxation. Fantasia Hotel is located in Marmaris region, Icmeler, in the global touristic center for its historical and cultural heritage and marvelous nature. It features elegant and luxurious decor. Boasting a sandy beach, Fantasia Hotel offers modern rooms with balcony overlooking turquois Aegean Sea.Fantasia Hotel based on the half-board accommodation concept, offers rich breakfast and dinner buffet. Guests can taste the unique flavors of the Turkish and International cuisines at the main restaurant Sapphire. Hotel's extensive spa facilities include massages, sauna and hamam. During the stay all guests will experience top level service and hospitality of Fantasia Hotel's team. ... more less
- Reservation Options:
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- Also Known As:
- Laguna Hotel Gumbet