Stayed at the union palace hotel in july 2013 with my 18 month old and husband...
most staff are quite friendly and try there best
other holiday makers were very friendly and without them would defiantly have left.
carpet filthy.bathroom floor filthy.
only two members of staff spoke a small amount of english..no-one else would understand what you were saying.
the breakfast was the same every day..boiled eggs and bread
there is a very large hill to climb when going to and from hotel( they tell you that they offer a free shutter.. THEY DONT)!!!!
and the hill is very steep at least half a mile ...with no lighiting so very hard to see where your going in the dark.
the receptionist who spoke english was veerrry veerrry rude and unprofessional.. and any complaints we made were answered with...'you speak to your rep and leave if you want.'..or 'this is a 4 star hotel madam'.
the safe in the room didnt work and they wanted us to pay an extra 44 TL to use the shared safe.
payed for half board...but after two days they started to charge us for drinking WATER with our meals!!!! ridiculous.
NO HOT WATER!!!
taps would constantly have no water in them.
Fitness centre has no machines.!!
No entertainment room!!
we had no electricity for a whole night including air con and the temperature was 45degrees.(not ideal for anyone definatly not a 18 month old). this was not fixed till the following day.
all rooms state to have a sea view....u can see the sea which is about 100 miles away in the distance!!!...the real view is all trees and nothing else!!!!
they tried to add additional charges for anything they could.
hotel is really far out ,unless you get the bus.(there are lots of other four star hotels in the centre which looked alot better and offered more!!)
WORST HOTEL I HAVE EVER STAYED AT!!! at the end of the week we left without letting the receptionist no because of how rude and unprofessional she was!!!
these are just some of the things i can remember!!
be prepared to be disappointed!!
the only positive were some of the friends we made.!!
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