Returned home 1st NOV and for the 1st time can say im glad to be bk home, i Travelled with partner & 2 small children
Unfortuntely i came here because id read great reviews about it so Booked this last min, as did most ppl here & most ppl agreed they see why it wasnt fully booked. more of a 2 star...if id have paid full price for this id be making a compaint, although i still feel i paid over odds...The rating of hotel is deffo misleading.
I am in no way a snob & have stayed at many basic places and am all for you get what you pay for but this hotel was BASIC: our room to sleep a fam of 4 consisted of 2 beds pushed together and a bed at the foot of these beds and a huge travel cot next to the 2 beds pushed together, a dressing table/mirror, small tv, wardrobe, in bathroom shower, toilet sink mirror hair dryer, rooms were dated & old fashioned broken tiles etc lots Maids were spot on though and did a fab job and cleaned the room and changed towels everyday.of flies as people mentioned but thats not down to hotel...(Just take mozzie repellant) seen alot of roaches. no self catering facilities & they dont allow food or drink bought into hotel but every 1 snuck it in due to prices (at poolbar, 1beer, 2 fruitshoots = 28lira) charged us 5lira per day to hire kettle 4 babies bottle... Sky tv is great for kids, has disney junior for kids, mtv for teens & bbc entertainment for us.
Mini bar in room is more expensive than on site shop but (SUPPOSED) to be cheaper than bar...keep an eye on this as via reading trip adviser before going id already told fam not to use it & hotel were still charging us for items we hadnt touched..Mini fridge could be a good idea if prices were reasonable, but not only did the prices put me off for example: a can of coke in local Azda supermarket is 1.4lira, in mini fridge its 4lira) what else put me off was that the staff would let themselves into the room with a key to check it & restock. i only know this as a man let himself in with key while i was on the toilet!!!
on arriving early hrs was greeted by a grumpy receptionist (later found out she was tired as spends every evening curled up on sofa in recepion & wasnt happy to be woken by new arrivals) porter was lovely & helped us to room but i was faced with a flight of stairs, on asking for lift was told by receptionist there wasnt one so had to carry buggy up/down stairs majority of hol....thats until day 5 a lady over heared us & another 2 families with double buggies complaining while we were struggeling down the stairs, she told us there was a ramp which led around the back of the not so 'silence' pool & we came out around the security/taxi rank. nobody new about this & i dont think staff liked us using it as it led to staff quaters & shown a not so nice sight of the Liberty Hotel
Pool was freezing probs due to weather, but kids still loved it though, slides were only on 10.30-12 and 2-4 everyday but this wasnt the case it was when the staff coud be bothered one day it was only on for an hour out of the hole day.....pool area was quite untidy, popped inflatables around pool and threw in bushes in baby pool....baby pool is a lovely size for toddlers and babies
bar staff didnt go out of way for u or ur kids n were pretty miserable (unless u had a skirt on) was cringing watching the women with the Turks & vice versa....
Spent first few nights freezing and pushed all beds together all cuddelng 4 body heat in 1 bed, we asked the 'happy' receptionist for blankets and she told us to come bk tomorrow and sent us away!! was that cold at night me and partner were sat out on balcony when breathing out you could see the cold air so you can imagine how cold the rooms are..guests had heating in some rooms but we couldnt sort ours and took 6 trips to reception and 3days b4 the maintenance man came out and he still didnt fix it.
FOOD: Breakfast always had cereal, toast, pastries & a selection of cold meats cheeses and fruit. there were boiled eggs beans and salami sausages most mornings and onion rings & yorkshire puddings alternate mornings??? they then had a live cooking station and it alternated everymorning from fried eggs then turkish omellete then pancakes these were welcome changes but very slow, queues were big for these as it consisted of 1 man and 2 frying pans so could only make 2 at a time......breakfast wasnt great but it wasnt bad either it was passable but you could get a full english down the rd at Pizza Pizza for 5TL if you wanted to go else where.
We were half board but downgraded as the meals were cheap enough in hisaronu town and it was nice to get away from hotel....there was a gorgeous chinese Eat all you want (facing Azda) upstairs b4 the foreign exchange we went here 3 times it was only 19tl pp and they made the food freah to order and it was quality food and quality service.
KIDS CLUB was ran by Thomas Cook KidsWorld Reps Toni & Charlene and they were Fantastic.they took kids from the age of 3...The KidsWorld reps made the holiday not only for my daughter Aisha, but also for me and my partner...TONI is an asset to Liberty Hotels and to Thomas cook weve met many kidsworld reps before but Toni is acceptional. She even walked my daughter and son to the gate as we boarded the plane, before she left for her flight home at the end of the season.
resort of HIsoronu is up in the hills above Olu Deniz, Not much here other than shops and bars but beautiful scenery and only a 5 min dolmus trip down to Olu Deniz which we did most days.
next time i'll stay in Olu Deniz purely for the stunning beach and laid bk location, hisaronu is lovely too dont get me wrong just a shame about the hotel. Staff at Thomas Cook were great though and were constantly present here and if it wasnt for the staff at Thomas cook id have asked for a move.
Request a room in Quiet block.....
not suitable for ppl with walking disibilities or ppl with push...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review to Tripadvisor for Liberty Hotels Hisarönü.
We are sorry to read your review on trip advisor most of the issues we can sort it if you could come to us when you staying in our hotel.For example if you ask for double room we can arrange for you.
On your reservation Travel agent does not give any information about this so we can not do anything to get double room for you. etc
Also about the minibar we have had some problems but always taking of from the bills.Because we believe that our guests on the right way all the times.
All our guests comments & suggestions are gratefully received,and we make every effect with each of them.
We are going to do improvements in future and your suggestions will help us.
We hope that you will take the apportunity to visit us again at Liberty Hotels Hisarönü in the future.
Liberty Hotels Hisarönü Family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.