If you're on your way between here and there and have a chance to stay at the Courtyard (off I-270) in Frederick, Maryland--DO IT! I believe you'll be surprised at the hospitality this mid-level chain hotel offers. From the moment we entered the lobby to the last wave good-bye we were truly amazed at the professionalism, friendliness, and overall quality of the facilities AND the staff.
Karen (wish I knew her surname) met us at the front desk on check-in. We'd been trying to reach Volt restaurant in Frederick but kept getting a "number not available" message and their website was down. Karen said she'd find out what was happening (power outage from a storm) and would find us a place to enjoy a good meal. She did just that and we had a fantastic meal (at Voltaggio's newest restaurant: Family Meal) and a great evening! Karen should be a concierge at a JW Marriott or Ritz-Carlton. Her dedication, friendliness and ability to get things done exceeded our expectations and frankly was better than most concierge staff we've worked with over that last 5 years! The last time we had service like that was in fact at a Ritz-Carlton! In fact, all the staff we encountered were friendly and professional!
We are frequent Marriott guests and know that Courtyards are generally nice, functional, well-staffed, mid-level (3 star) hotels. Clean, comfy, and good for an overnight or two. The Courtyard in Frederick so far surpasses that view that it's hard to convey without sounding odd. The lobby: BEAUTIFUL. The public areas: BEAUTIFUL, especially the interior courtyard with Koi pond, fire pit and lovely seating! The staff: EXCEPTIONAL! Our room: BETTER THAN MANY A 4-star hotel we've visited! Put some Frette linens on that bed and it rivals those at Four Seasons or JW Marriott!
Thanks to everyone at this Courtyard who helped make the last night of our 33rd anniversary weekend simply stellar! We will look for an excuse to visit you again!