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“Extended Stay, Frederick MD” 1 of 5 stars
Review of Extended Stay America - Frederick - Westview Dr.

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Extended Stay America - Frederick - Westview Dr.
2.5 of 5 Hotel   |   5240 Westview Dr, Frederick, MD 21701   |  
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Ranked #12 of 22 Hotels in Frederick
Frederick, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Extended Stay, Frederick MD”
1 of 5 stars Reviewed January 12, 2014

Thought we got a great deal for $100. Went to pull the covers off the bed and found all sort of hair on the pillows, sheets, etc. Absolutely disgusting. Linens look like they are the original when the hotel opened. Marker marks also on linens. When we called the front desk, the receptionist told us to come to the front to pick up a new set. Why are we paying $100 again? Where is the service? Not again.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, January 21, 2014
I appreciate you taking the time to write a review about your stay at our hotel. The level of service you described is not acceptable, and I sincerely apologize for your experience. As this hotel's manager, I can assure you that our team will be coached and retrained so that these types of issues do not happen again in the future. As well, they are working to improve their cleaning procedures and inspection policies moving forward.

We continually work to improve our hotel, so I really appreciate your feedback on our service. If you have any additional feedback, please reach out to me at FWD@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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52 reviews from our community

Traveler rating
    19
    16
    7
    3
    7
See reviews for
11
3
3
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Frederick, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2014

Barking dogs Christmas Eve. Staff could care less. I called police. Broken doors, toilets, toaster, TV remotes….goes on and on. I was here April 2013 and my stay was wonderful, BUT this time, 12/24/13 thru 1/2/2014, was a nightmare!!!

  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 7, 2013 via mobile

This is a good bargain compared to hotels in the area. It is basic, comfortable, with few amenities. It does have a small kitchen. Some kitchens have granite counters. Mine did not. No hair dryer. No cleaning service til checkout. Only decaf coffee in room. No lotions. Worn but acceptable towels. Good bed. I downgraded on cleanliness because on the bathroom floor there were multiple items under the sink counter that were not mine. Breakfast in the morning was instant oatmeal, muffin, apples reg coffee, juice. You pick up what you want & leave or go back to your room. No sitting area. All in all a bargain.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 6, 2013

This hotel is now improved a lot..room amenities, themes, reception and introduced breakfast. Now internet is free. Earlier they were charging 5$ one time charge. Good for stay and it is really an extended stay of your home.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, November 8, 2013
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed all of the improvements we have made since your last stay. We were glad that have you stay with us again and we hope you will continue to in the future as your travels bring you back to our area.
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Newton, Kansas
Top Contributor
129 reviews 129 reviews
34 hotel reviews
Reviews in 49 cities Reviews in 49 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 29, 2013

After checking the prices of several other hotels in the area, we decided to check the Extended Stay. We were only driving through the area and didn't need anything fancy, so it was a good choice for us. So, if you pay less, you shouldn't expect all the frills. We were pleasantly surprised that our room was nice, and it was very clean. They do not give extras....like shampoo, conditioner, soap. And, the breakfast consisted of apples and juice. But, it did serve our purposes of a reasonably comfortable place to lay our heads so we could continue on our journey the next day.

I would recommend it for that purpose, but if you are wanting a fancier place, pay the higher price and go somewhere else. I thought it was also very nice for a family as it had a kitchen and you could cook, so it would make a nice place for an extended stay (hence the name! lol)

The staff at the front desk were very nice, with warm smiles on their faces!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, July 31, 2013
Thank you for taking the time to fill out a recent review of our property in Frederick. I was pleased to hear that you enjoyed your stay at our property, especially your clean room. As well, I am glad that you liked our grab-and-go breakfast and our friendly staff.

We hope that on your travels we see you back not only at our facility, but all of our hotels.
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Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 8, 2013 via mobile

Bathroom-no shampoo
No conditioner
No hairdryer
Dirty toilet
Bed- just terrible. I didnt sleep well
Found a spider crawling on my pillow

Room - I thought there were bulls running around upstairs. Cheaply built building.

Breakfast- what breakfast? no coffee ready! Had to wait 10 minutes. No thanks!

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, June 10, 2013
Thank you for the feedback about your stay at our hotel. I was disheartened to read that we were not able to provide you with a 100% satisfactory stay. Please accept our apologies. Using your remarks as an example, I am working with the staff to improve our daily procedures in order to provide better stays for guests moving forward.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed overnight prior to Memorial Day after visiting nearby Monocacy Battlefield. The location is near a mall and with alot of choices for dining. The hotel itself is near several hotels in a side street from the mall area and in a very good location.
Great hotels always seem to have a friendly reception staff - and you will find that to be the case here. One of the two rooms that we had happened to have an issue with its window not fully closing. After notifying the front desk on that, they had a new room readied in no time. Thank you for such excellant service!
Overall - really nice rooms, very clean, and great shower pressure - made for a great stay over.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, June 10, 2013
I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Frederick - Westview Dr.

Address: 5240 Westview Dr, Frederick, MD 21701
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 22 Hotels in Frederick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Frederick - Westview Dr. 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Frederick Extended Stay

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