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“A solid hotel” 3 of 5 stars
Review of Extended Stay America - Frederick - Westview Dr.

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Extended Stay America - Frederick - Westview Dr.
2.5 of 5 Hotel   |   5240 Westview Dr, Frederick, MD 21701   |  
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Ranked #12 of 21 hotels in Frederick
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“A solid hotel”
3 of 5 stars Reviewed November 7, 2013

This is a good bargain compared to hotels in the area. It is basic, comfortable, with few amenities. It does have a small kitchen. Some kitchens have granite counters. Mine did not. No hair dryer. No cleaning service til checkout. Only decaf coffee in room. No lotions. Worn but acceptable towels. Good bed. I downgraded on cleanliness because on the bathroom floor there were multiple items under the sink counter that were not mine. Breakfast in the morning was instant oatmeal, muffin, apples reg coffee, juice. You pick up what you want & leave or go back to your room. No sitting area. All in all a bargain.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Gurgaon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 6, 2013

This hotel is now improved a lot..room amenities, themes, reception and introduced breakfast. Now internet is free. Earlier they were charging 5$ one time charge. Good for stay and it is really an extended stay of your home.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, November 8, 2013
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed all of the improvements we have made since your last stay. We were glad that have you stay with us again and we hope you will continue to in the future as your travels bring you back to our area.
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Newton, Kansas
Top Contributor
102 reviews 102 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 29, 2013

After checking the prices of several other hotels in the area, we decided to check the Extended Stay. We were only driving through the area and didn't need anything fancy, so it was a good choice for us. So, if you pay less, you shouldn't expect all the frills. We were pleasantly surprised that our room was nice, and it was very clean. They do not give extras....like shampoo, conditioner, soap. And, the breakfast consisted of apples and juice. But, it did serve our purposes of a reasonably comfortable place to lay our heads so we could continue on our journey the next day.

I would recommend it for that purpose, but if you are wanting a fancier place, pay the higher price and go somewhere else. I thought it was also very nice for a family as it had a kitchen and you could cook, so it would make a nice place for an extended stay (hence the name! lol)

The staff at the front desk were very nice, with warm smiles on their faces!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, July 31, 2013
Thank you for taking the time to fill out a recent review of our property in Frederick. I was pleased to hear that you enjoyed your stay at our property, especially your clean room. As well, I am glad that you liked our grab-and-go breakfast and our friendly staff.

We hope that on your travels we see you back not only at our facility, but all of our hotels.
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Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 8, 2013

Bathroom-no shampoo
No conditioner
No hairdryer
Dirty toilet
Bed- just terrible. I didnt sleep well
Found a spider crawling on my pillow

Room - I thought there were bulls running around upstairs. Cheaply built building.

Breakfast- what breakfast? no coffee ready! Had to wait 10 minutes. No thanks!

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, June 10, 2013
Thank you for the feedback about your stay at our hotel. I was disheartened to read that we were not able to provide you with a 100% satisfactory stay. Please accept our apologies. Using your remarks as an example, I am working with the staff to improve our daily procedures in order to provide better stays for guests moving forward.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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Tampa, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed overnight prior to Memorial Day after visiting nearby Monocacy Battlefield. The location is near a mall and with alot of choices for dining. The hotel itself is near several hotels in a side street from the mall area and in a very good location.
Great hotels always seem to have a friendly reception staff - and you will find that to be the case here. One of the two rooms that we had happened to have an issue with its window not fully closing. After notifying the front desk on that, they had a new room readied in no time. Thank you for such excellant service!
Overall - really nice rooms, very clean, and great shower pressure - made for a great stay over.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, June 10, 2013
I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area.
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Salz, Deutschland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 5, 2013

We were surprised how clean and comfortable this place was. The bed was especially comfortable. We rented motorcycles from the Harley dealership nearby too. Breakfast was OK, but went to the nearby IHOP for a warm breakfast.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, June 6, 2013
Daniel - I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean, comfortable room. We hope you had a good time riding the motorcycles you rented!

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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San Francisco
1 review
4 of 5 stars Reviewed May 29, 2013

We had great service when we wanted to check in early for a wedding. Staff was friendly, the room was tidy and we slept very well on the comfortable bed. It was easy to visit the rest of our party a few hotels over.
All in all a great stay

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review, May 31, 2013
Audrey - Thank you so much for posting a review of our property. It's great to hear that you had such an enjoyable stay with us in Frederick, Maryland. The staff and I found it to be a true pleasure having you visit with us!

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Frederick - Westview Dr.

Address: 5240 Westview Dr, Frederick, MD 21701
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 21 hotels in Frederick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Frederick - Westview Dr. 2.5*
Reservation Options:
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Also Known As:
Frederick Extended Stay

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