Reservation was made on line, and confirmation received. The website showed smoking rooms at a higher rate; we booked one, as it would be more convenient for me.Confirmation showed us booked into a smoking room at the higher rate .When we arrived at check in, the young lady at the desk looked up & found reservation; she then seem to have a problem, and asked some women behind a wall for help. This woman , loudly, said "we have no room for them, ". She never came out to explain. I stated " we could not just drive back home, and was there no rooms or just no "smoking rooms", at which time the clerk said there were plenty of non-smoking rooms, and we stayed in one. When we finally got in our room, the bathroom was dirty.I cleaned the toiletseat, sink, counter, and tub with Clorox wipes. When we checked out the woman at the desk seemed apologetic, and said we would receive something in the mail for a future stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent review of your stay. I am sorry that we were unable to accommodate your room request and the one you did receive was not cleaned properly. I have reviewed our cleanliness standards with our housekeeping staff and am coaching the front desk staff on how to ensure guest requests are fulfilled. We are working to ensure a situation like yours does not happen again.
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Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.