Staff is very helpful and friendly. I booked my room on the phone and check-in was very quick and accomodating. My room was cleaned thoroughly once a week and if there was anything extra needed housekeeping and the front desk provided it for our family. It is a very quiet and peaceful place to stay. A great place to stay away from home. My family and I really enjoyed the stay and will continue to use Extended Stay as our home away from home . SD

I stayed at the Extended Stay America in Frederick, MD, for almost 4 months. I booked my stay online and my check-in was very fast (even though there were several people checking in at once) This is one of the few hotels in the area that allow pets and didn't have restrictions on the breed or weight! The rooms were renovated and very clean, housekeeping came in once a week to throughly clean and was able to work around my schedule to be able to clean the room while I was there due to my dog. The bed was comfortable and the kitchen and bathroom were nicely sized. The hotel staff was very friendly and helpful!! They helped print off directions and would lt me know all the best places to visit while I was here. The hotel itself is in a great location, very centralized to the movies, shopping & restaurants. Everyone here has really made me feel like I was part of a big family and I would defiantly recommend Extended Stay America to my family and friends!

Staff friendly and helpful. Room a good size and facilities as advertised. Problems: air conditioner was extremely noisy and I mean extremely. Also blew cold draft across room such that I made a wall of pillows to shelter behind. Reported but no improvement. Also had to report squeaky bathroom door (woke partner opening this at night) and toilet backed up. These were fixed. Pans provided would be better if non stick and no pan scouters provided. If staying longer than few days suggest taking own non stick frying pan. Overall ok but could do a lot better.

I stayed at Extended Stay America in Frederick MD for a month. The room, bathroom and kitchen were large and clean. Rooms were quiet and well insulated. The bed, pillows, and linens were very comfortable.
Laundry facilities were new and clean. Checkout was a breeze.
Jennifer Thims was very gracious and helpful when I had car problems. She made phone calls and saw to it I had a ride to work.
Jennifer provided a great personal service!