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Extended Stay America - Frederick - Westview Dr.: Traveler Reviews

2.5 of 5
5240 Westview Dr, Frederick, MD 21701
Hotel amenities
Extended Stay America - Frederick - Westview Dr.
Ranked #7 of 21 hotels in Frederick
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27 reviews from our community

    Trip type
Traveler rating
    12
    9
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Date Rating
Frederick, Maryland
1 review
“Excellent Place To Stay”
5 of 5 stars Reviewed October 18, 2012

Staff is very helpful and friendly. I booked my room on the phone and check-in was very quick and accomodating. My room was cleaned thoroughly once a week and if there was anything extra needed housekeeping and the front desk provided it for our family. It is a very quiet and peaceful place to stay. A great place to stay away from home. My family and I really enjoyed the stay and will continue to use Extended Stay as our home away from home . SD

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FrederickSD about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
October 22, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Frederick - Westview Dr.. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Arlington, Texas
1 review
“Friendly home away from home”
5 of 5 stars Reviewed October 17, 2012

I stayed at the Extended Stay America in Frederick, MD, for almost 4 months. I booked my stay online and my check-in was very fast (even though there were several people checking in at once) This is one of the few hotels in the area that allow pets and didn't have restrictions on the breed or weight! The rooms were renovated and very clean, housekeeping came in once a week to throughly clean and was able to work around my schedule to be able to clean the room while I was there due to my dog. The bed was comfortable and the kitchen and bathroom were nicely sized. The hotel staff was very friendly and helpful!! They helped print off directions and would lt me know all the best places to visit while I was here. The hotel itself is in a great location, very centralized to the movies, shopping & restaurants. Everyone here has really made me feel like I was part of a big family and I would defiantly recommend Extended Stay America to my family and friends!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ademoure about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
October 19, 2012
I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that your stay with us has been so pleasant, comments such as yours makes our mission on great service a journey worth while. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Wolverhampton, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Need to pay more attention to small details”
3 of 5 stars Reviewed September 1, 2012 via mobile

Staff friendly and helpful. Room a good size and facilities as advertised. Problems: air conditioner was extremely noisy and I mean extremely. Also blew cold draft across room such that I made a wall of pillows to shelter behind. Reported but no improvement. Also had to report squeaky bathroom door (woke partner opening this at night) and toilet backed up. These were fixed. Pans provided would be better if non stick and no pan scouters provided. If staying longer than few days suggest taking own non stick frying pan. Overall ok but could do a lot better.

Stayed September 2012
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Ask Arthur W about Extended Stay America - Frederick - Westview Dr.
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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
September 7, 2012
It was very kind of you to for take the time to publish a review of your stay at our hotel. It's always satisfying to read positive feedback about...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
1 review
“Quiet, clean, personal service.”
4 of 5 stars Reviewed August 15, 2012

I stayed at Extended Stay America in Frederick MD for a month. The room, bathroom and kitchen were large and clean. Rooms were quiet and well insulated. The bed, pillows, and linens were very comfortable.
Laundry facilities were new and clean. Checkout was a breeze.
Jennifer Thims was very gracious and helpful when I had car problems. She made phone calls and saw to it I had a ride to work.
Jennifer provided a great personal service!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask J P about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
September 14, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at at our hotel, and for recognizing the efforts of our staff, especially Jennifer. It pleases me to hear that she went above and beyond to help you, ensuring that you had a ride to work. As well, we greatly appreciate your comments about our guest rooms and the amenities we provide in them.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again.
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Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“They are really trying hard.”
4 of 5 stars Reviewed August 9, 2012

I stayed at Extended Stay America, Frederick from 6/16/2012 to7/26/2012. During my stay there were renovations underway to painting, interior & exterior. Parking lot sealing, Room flooring, kitchen counters, bathroom flooring just to name a few. New Beds, Maybe. It was far more pleasureable than my last adventure! Staff attitude needed some adjustment.

Room Tip: Stay away from rooms near exit doors!
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  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask jdwone about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
August 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. We are working hard on improving our hotel, bettering it for valued guests like yourself. It is very rewarding to read that you noticed our efforts and had a better stay because of them.

I do want to apologize that we were not able to provide you with 100% satisfaction in terms of our guest service. Our staff is continually coached on how to best provide professional, accommodating, and friendly service; I promise to revisit this with them thanks to your feedback.

It would be our pleasure to have you stay with us again or at any of our other brand locations in the future. Thank you again for your feedback.
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Additional Information about Extended Stay America - Frederick - Westview Dr.

Also Known As:
Frederick Extended Stay
Address: 5240 Westview Dr, Frederick, MD 21701
Region: United States > Maryland > Frederick
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#6 Business Hotels in Frederick
#6 Family Hotels in Frederick
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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