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Extended Stay America - Frederick - Westview Dr.: Traveler Reviews

2.5 of 5
5240 Westview Dr, Frederick, MD 21701
Hotel amenities
Extended Stay America - Frederick - Westview Dr.
Ranked #7 of 21 hotels in Frederick
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28 reviews from our community

    Trip type
Traveler rating
    12
    9
    4
    1
    2
Date Rating
Wolverhampton, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Need to pay more attention to small details”
3 of 5 stars Reviewed September 1, 2012 via mobile

Staff friendly and helpful. Room a good size and facilities as advertised. Problems: air conditioner was extremely noisy and I mean extremely. Also blew cold draft across room such that I made a wall of pillows to shelter behind. Reported but no improvement. Also had to report squeaky bathroom door (woke partner opening this at night) and toilet backed up. These were fixed. Pans provided would be better if non stick and no pan scouters provided. If staying longer than few days suggest taking own non stick frying pan. Overall ok but could do a lot better.

Stayed September 2012
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Ask Arthur W about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
September 7, 2012
It was very kind of you to for take the time to publish a review of your stay at our hotel. It's always satisfying to read positive feedback about...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
1 review
“Quiet, clean, personal service.”
4 of 5 stars Reviewed August 15, 2012

I stayed at Extended Stay America in Frederick MD for a month. The room, bathroom and kitchen were large and clean. Rooms were quiet and well insulated. The bed, pillows, and linens were very comfortable.
Laundry facilities were new and clean. Checkout was a breeze.
Jennifer Thims was very gracious and helpful when I had car problems. She made phone calls and saw to it I had a ride to work.
Jennifer provided a great personal service!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask J P about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
September 14, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at at our hotel, and for recognizing the efforts of our staff, especially Jennifer. It pleases me to hear that she went above and beyond to help you, ensuring that you had a ride to work. As well, we greatly appreciate your comments about our guest rooms and the amenities we provide in them.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again.
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Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“They are really trying hard.”
4 of 5 stars Reviewed August 9, 2012

I stayed at Extended Stay America, Frederick from 6/16/2012 to7/26/2012. During my stay there were renovations underway to painting, interior & exterior. Parking lot sealing, Room flooring, kitchen counters, bathroom flooring just to name a few. New Beds, Maybe. It was far more pleasureable than my last adventure! Staff attitude needed some adjustment.

Room Tip: Stay away from rooms near exit doors!
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  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask jdwone about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
August 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. We are working hard on improving our hotel, bettering it for valued guests like yourself. It is very rewarding to read that you noticed our efforts and had a better stay because of them.

I do want to apologize that we were not able to provide you with 100% satisfaction in terms of our guest service. Our staff is continually coached on how to best provide professional, accommodating, and friendly service; I promise to revisit this with them thanks to your feedback.

It would be our pleasure to have you stay with us again or at any of our other brand locations in the future. Thank you again for your feedback.
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New Jersey
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Back for a second stay, GREAT UPDATES!”
5 of 5 stars Reviewed July 30, 2012

A few months back we visited MD, while visiting friends and the DC area. This time we returned to DC to show a relative the area. We had heard of the remodeling of most ESA hotels, but the hotel looked so different we actually drove past it! The hotel looks very updated, as do most of the ESAs in my area. Inside everything is very clean, we had a late check in and Annika (sp?) did a great job checking us in, quickly and effectively. Our room was in the second floor, and the walk up was easy. (The elevator we later noticed, was also remodeled and looks great). Our room was a double bed, facing the front of the hotel.Right away, we noticed the updates in the room compared to our last stay. The kitchen area was very clean, with plates,pots,cups,and utensils all ready to be used. Along with dish rags, and a regular sized, clean fridge, and a coffee pot.There is also a microwave in the room... The water filter on the faucet was a nice surprise. The best surprise though was the bed! WOW! What a clean and comfortable bed. You could definitely tell the mattresses were new.There is a laundry room and I noticed some rooms had pet stickers on the door, so I imagine pets are welcomed. The area is very quiet, and centrally close to various restaurants, a movie theater, shops, and gas stations. The highway is fairly close and perfect for us, as we were visiting both DC and Baltimore, and Frederick is between both places although a bit of a drive from both.
As we walked down the next morning for check out, we noticed the Breakfast area set up (was this here during my last visit????). At a glance, I saw oatmeal, coffee and some muffins and fruit. Check out was just as quick as our check in, Jennifer was very nice, she quickly printed out our receipt and we were on our way.

A BIG THANK YOU to management, and all the great workers!!

Room Tip: Some things I'd like to point out are that although a great hotel, this ESA does not have a pool...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by MrsM0918 for Frederick
Ask MrsM0918 about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
August 1, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Frederick - Westview Dr.. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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williamson
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Extended Stay America/Frederick Maryland”
4 of 5 stars Reviewed June 23, 2012

Good place to stay. Renovations going on are really improving the look. Rooms are quite large and everything you need is right there. They don't provide ANY immenities such as coffee and donuts or rolls or fruit. Room does have facilities for your own snacks and a coffee maker, though. Overall, if I had to do it again, I would probably stay there.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask john j about Extended Stay America - Frederick - Westview Dr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
July 11, 2012
Thank you so very much for your glowing review of Extended Stay America Frederick - Westview Dr.. Whenever I read comments like yours it always...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Extended Stay America - Frederick - Westview Dr.

Also Known As:
Frederick Extended Stay
Address: 5240 Westview Dr, Frederick, MD 21701
Region: United States > Maryland > Frederick
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#6 Family Hotels in Frederick
#6 Business Hotels in Frederick
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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