I booked two rooms at this hotel
for one week and it was horrible. After having stayed at the hotel for one full week, I was late for checkout, around 3 pm. Once I arrived at the hotel, I found that all of my belongings were removed from my room and placed in an industrial sized bin, basically thrown in, clothes, documents, everything. Not only was this shocking, but worse I was forced to unload the bin and pack my luggage and all of my personal items in the lobby of the hotel!! This is by far the worst customer service I have ever experienced. Having spent thousands of dollars for the stay (extremely over priced for what it is) I could not have imagined having been thrown out like a prison inmate. In addition to this horrible finale of the stay, the staff is extremely inexperenced, I think
the employees are mainly highschool students. The rooms have no windows that can be opened, there are only plexy glass type enclosings that allow sun to come in, providing a very uncomfertable environment. The complimentary breakfast is basically coffee and granola bars. Overall the staff here is completly incompetent, immature, and horribly lack experience. The manager is also hopelessly inept. Avoid at all cost, horrible service, exceedingly expensive, and uncomfertable rooms.
- Official Description (provided by the hotel):
- Welcome to the Frederick Fairfield Inn & Suites! Located conveniently from I-270 and I-70 and just 2 miles from Historic Downtown Frederick, we are the perfect hotel destination for all of your business and leisure travel needs. At the Frederick Fairfield Inn & Suites, you can always count on a friendly welcome at an affordable price! ... more less
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- Also Known As:
- Fairfield Inn And Suites By Marriott Frederick
- Fairfield Inn & Suites By Marriott Frederick Hotel Frederick
- Fairfield Inn Frederick
- Fairfield Frederick
- Frederick Fairfield Inn