My family and I were traveling from Deep Creek Lake to Arlington VA when we got caught in the 2/21/2011 snow storm. Worst roads I'd ever been on. We stopped at the Hampton Inn to stay the night and had a wonderful, most welcome rest from that tough trip.
The staff was so helpful and friendly - it really helped my family and I relax and have fun. My wife wasn't feeling well, so I took my 3 young daughters to breakfast by myself. Marcela helped me so much by get them situated with their food and she helped me keep the girls happy and game them coloring books!
After breakfast, I went out to my car to scrape off the snow... and Andre went out of his way to come over and scrape off the ice and snow for me! I didn't ask for his help - he just did it (and, with a smile on his face, by the way). This is the kind of customer service that really makes a big difference in any company and should be recognized and rewarded.
I have to say that I can't usually find the time to weigh in online for hotel/restaurant recommendations, but I wanted to make an exception in this case. Nowadays... customer service is pretty hard to come by, so I just wanted to highlight the wonderful staff at the Hampton Inn in Frederick !!
- Official Description (provided by the hotel):
- Positioned in the historical town of Frederick, Maryland, the Hampton Inn Frederick hotel is the perfect place to rest after a day out on the town. Explore the cultural landmarks in the city, learn about the development of Civil War medicine, browse the local antique shops and enjoy local dining and entertainment options. As the day winds down, enjoy complimentary internet service, a free hot breakfast each morning, outdoor pool, fitness center, business center and a clean and fresh Hampton bed. ... more less
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- Also Known As:
- Hampton Inn Frederick Hotel Frederick
- Frederick Hampton Inn