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“OK, but beware rooms near the front desk” 3 of 5 stars
Review of Hampton Inn Frederick

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Hampton Inn Frederick
3.0 of 5 Hotel   |   5311 Buckeystown Pike, Frederick, MD 21704   |  
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Ranked #6 of 21 Hotels in Frederick
Ojai, California
Top Contributor
121 reviews 121 reviews
93 hotel reviews
Reviews in 89 cities Reviews in 89 cities
335 helpful votes 335 helpful votes
“OK, but beware rooms near the front desk”
3 of 5 stars Reviewed September 27, 2012

I’m just finishing up 6 days at the Hampton Inn Frederick and, given that it’s rated number one on TripAdvisor, I haven’t had a great stay.

The good: The room is fine, housekeeping is great, shower pressure is good, bed and pillows are good, front desk staff is nice.

The bad: Several things. I must have reserved the last room in the hotel, because I’m stuck in one of their “accessible” rooms. That’s fine in and of itself – other than the shower flooding the bathroom every morning, it’s a non-issue. But the placement is an issue – it’s on the ground floor between the front desk and an event room. When I checked in there was a loud birthday party in the event room. I had traveled all day and wanted to crash early, but that wasn’t in the cards. They turned off the music relatively early, but the people noise kept me awake until after 10:00. That was the only event there this week, but there’s still lobby and front desk noise the rest of the time.

The internet is HORRIBLE. Especially in the evenings, it’s the slowest that I’ve ever encountered at a hotel. I tried for two hours one night to download a couple of emails and wasn’t successful. As a business traveler, I NEED good internet. So that made it a more difficult trip. As did the fact that the there were only two hangers in the closet. I’m here for a week and have 5 dress shirts. Do the math.

The location isn’t great. There’s no traffic light to get out of the hotel, so most days it takes several minutes in the morning to turn left out of the hotel onto Buckeystown Pike. And the breakfast, while free, could be better. The waffles are fine, but the only syrup for them is pure corn syrup. Yum…not. Maple please? And the orange juice was almost pure water twice this week.

So really, given that it’s so highly rated, I was disappointed and likely wouldn’t stay here again. With a better room location and much better internet, it would be a decent business hotel.

Room Tip: Don't get a ground floor room!
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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329 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 24, 2012 via mobile

We spent one nigh in this hotel in a double queen bed room (2 adults and 2 kids).
This Hampton is just bad.
After we checked in, the toilet broke. We went to dinner and it was fixed by the time we got back. We thought: not a good start, but it can happen, so no biggy.
We went to sleep, just to find out that the A/C was very noisy so we couldn't let it work at night and the room was hot.
The window is not noise sealed and the hotel is next to an interstate road. The noise went on all night long.
The last thing that was bad was the bed. Out of the 2 queen beds, one was ok, but the other one was really bad. It didn't support and felt like the matress was really old. We understood it only when we got up with a back ache in the morning.

Bottom line, this Hampton needs to fix these little things otherwise it will be poor. BTW, all other things in the hotel were just to the level of an average Hampton. The above are basic stuff that should not happen in a Hampton.
We didn't enjoy this Hampton and I doubt if we will return.

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review, September 27, 2012
It is never easy to get less-than-complimentary feedback on a guest's experience at our hotel. However, all feedback is welcomed as it can be used to better train our team and maintain our property’s favorable condition.

All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We do our best to correct a guest’s concerns as soon as they are brought to our attention, in order to ensure guest satisfaction. We are pleased to hear that our staff was able to take care of the problem with your bathroom in a prompt manner. We would like to sincerely apologize that you were not able to get a restful night sleep due to the noise from the air conditioning unit and the road traffic. Upon receiving your feedback, our maintenance department has inspected the air conditioning unit in order to ensure that future guests will not experience this problem. We hope that you will consider staying with us again in the future. For our guests who are lighter sleepers, we recommend that you request a room away from highway side of the building. Our staff is happy to accept special requests in order to ensure that our guests have a pleasant stay with us. We understand that the firmness/softness of a mattress is very much a personal preference. We are very sorry to hear that one of the beds in your room was not comfortable for you.

It is always our goal to both meet and exceed our guest’s expectations. Again, we apologize that we did not meet this goal during your stay with us. We truly appreciate your honest and detailed feedback as this helps us to improve the experience for our future guests. We hope that you will give us another opportunity in the future to exceed your expectations with both our product and our staff service.
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Cleveland, Ohio
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 24, 2012

We stayed here one night on our way to Baltimore, knowing we'd be saving money rather than driving all the way through, and didn't expect anything too fancy. There is a bar downstairs that had a band playing when we arrived and the front desk made sure to put us on a high floor so we wouldn't be disturbed by this. However, we faced the highway and even though the window was shut, the noise was pretty loud from the cars. Sirens and trucks woke us up pretty early in the morning. The room was clean and was what we needed though. Our only other complaint was that it was very difficult to find the entrance, coming in at night. We drove up and down the main road twice before cutting through some office parking lots to get to the hotel. In the morning, we saw the small sign directing you to the hotel from the road. Overall, the hotel was average and what we expected for the price.

Room Tip: Ask for a room away from the highway if possible
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Top Contributor
309 reviews 309 reviews
32 hotel reviews
Reviews in 148 cities Reviews in 148 cities
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed September 20, 2012

This is a nice Hampton Inn. Our room was clean and the breakfast was a very good spread. The refrigerator in our room did not work and the television stations (ESPN and ESPN2) were spotty at best. We were not staying here for the TV, so it made a nice room. I would recommend this hotel and stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, OH
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 15, 2012

Other than lacking the familiar Hampton Inn sign, this hotel is typical of the Hampton chain good quality. The room was clean and comfortable, bathroom was clean with a large tub, bed provided a good nights sleep and the super deluxe breakfast was very satisfying. I had a problem with a smoker next door polluting under our common door but that was not the hotel's fault. After complaining I did not smell smoke again. Also, the elevator went out the morning I was checking out. But in general this stay lived up to the Hampton brand expectations and I would recommend it.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 30, 2012

My husband and I stayed here for only one night, driving back to Toronto, Ontario, from Virginia Beach. Had I known this hotel was going to be this good, I would have tried to stay for at least 2 nights. Extremely clean...even the TV remote had been cleaned and left with a note beside it stating just that. We had a lovely dinner in the lounge/restaurant as well. It was first time staying at the Hampton Inn...we would definitely go back. Great service as well.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed August 24, 2012

I stayed here for a two-week business stint. There are a lot of Hamptons and similar hotels in the Frederick area- including a number in the Hilton family. This one, however, has a good reputation for a reason: The staff. Whether maintenance, front desk, managers, housekeeping- the Hampton Inn Frederick has hired some outstanding staff! Watch the staff when you go- fresh cookies are baked in the evening, and they are absolutely mortified if the cookie supply runs low! Whatever you need, the staff at this Hampton will help you do it. They might as well title the front desk personnel "Concierge Services", because they will direct you to any of three dozen good ethnic restaurants (and aren't shy about telling you where to avoid!) while suggesting interesting places to go.

The elevators here are relatively slow. This is the only con I can come up with. That being said, everything else- staff response to phone calls, requests for maintenance, asking for extra towels, refilling the breakfast buffet- are lightning fast. I've stayed elsewhere in Frederick, but only because this hotel was completely sold out. The friendly employees make this place worth going to time and time again.

Room Tip: Stay on the 5th floor- it's high enough that even with the windows open, the noise from the live...
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review, September 3, 2012
Thank you so much for your wonderful, detailed review of your stay at the Hampton Inn Frederick. We will certainly share your comments with our staff....they will all be so pleased to hear your feedback! Our staff strives every day to deliver our signature "We Love Guests!" service - treating every guest as if they were a guest in our own home. Our front desk staff in particular really loves assisting guests with local recommendations for dining, shopping and sightseeing. They will be so proud to hear your suggestion that they should be referred to as Concierge Services - what a fabulous compliment!

We are so happy to be your hotel of choice in Frederick, MD. We look forward to welcoming you back again soon! Thank you again for sharing your positive experience with others on TripAdvisor.
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Additional Information about Hampton Inn Frederick

Address: 5311 Buckeystown Pike, Frederick, MD 21704
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Frederick
#4 Family Hotel in Frederick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Frederick 3*
Number of rooms: 161
Official Description (provided by the hotel):
Positioned in the historical town of Frederick, Maryland, the Hampton Inn Frederick hotel is the perfect place to rest after a day out on the town. Explore the cultural landmarks in the city, learn about the development of Civil War medicine, browse the local antique shops and enjoy local dining and entertainment options. As the day winds down, enjoy complimentary internet service, a free hot breakfast each morning, outdoor pool, fitness center, business center and a clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Inn Frederick Hotel Frederick
Frederick Hampton Inn

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