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Hampton Inn Frederick: Traveler Reviews

3.0 of 5
5311 Buckeystown Pike, Frederick, MD 21704
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Hampton Inn Frederick
Ranked #1 of 21 hotels in Frederick
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152 reviews from our community

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Traveler rating
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Williamsburg, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“AVOID AT ALL COSTS”
1 of 5 stars Reviewed August 8, 2012

What a disaster. No air conditioning in the hallways or elevators. Cannot get the room cooled off, either. Half the fitness equipment is broken. The computers in the "business center" are broken. Housekeeping appears to be broken as well: we asked for the room to be cleaned *before* 1:00 pm so we could prepare for a funeral. When we arrived at 1:05 pm, nothing had been done and the explanation was that Housekeeping believed the room was to be done "at" 1:00 pm.
For almost $200 a night? This is obscene.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask AnaLuisa2 about Hampton Inn Frederick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review
August 27, 2012
Thank you for your honest feedback on your recent stay at the Hampton Inn Frederick. It is never easy to get less-than-complimentary feedback on a guest's experience at our hotel. However, all guest concerns and feedback are taken very seriously by our employees and management staff at the hotel.

We would like to sincerely apologize for the difficulties that you experienced during your stay with us. Following your stay, the treadmill in the fitness room was replaced, so the equipment is now in working order. Also, the air conditioning problem that we were experiencing that weekend was repaired. We also investigated your comment regarding the computers in the business center being “broken”. The computers are all in working order at this time. We are sorry for the miscommunication regarding your early check-in request. We do our best to accommodate early check in (and other special requests) from our guests.

As you can see from our other guest reviews…the challenges that you experienced during your stay are definitely not a typical experience for our guests. We apologize again for the inconvenience you experienced. We do want to thank you again for your honest feedback as it can be used to better train our team and maintain our property’s favorable condition. We sincerely hope that you will consider staying with us again the next time that you are in Frederick.
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Lawrenceville, New Jersey
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“Clean and Comfortable; Overall Pleasant Stay”
4 of 5 stars Reviewed July 28, 2012

This hotel was very clean and it had all the basic amenities I needed for my three night stay and more such as a breakfast buffet and complimentary hygiene accessories. The bed was comfortable and I had no problems with it and the wireless internet worked well although it was slower when viewing videos, which is not a surprise because wireless is slower than wired internet access. The location of the hotel is very good because it is on a major road and there are a lot of points of interest around it such as restaurants, shopping centers, a mall (Francis Scott Key Mall), etc, and many more. It is also close to tourist attractions such as Harpers Ferry National Historical Park and is relatively close to Virginia's Shenandoah Valley, which contains many great nature oriented attractions such as Skyline and Luray Caverns. If you find yourself at the hotel and you want to plan some day trips and you do not really know the area too well, you will be in luck because like most hotels, it does have pamphlets that advertise various attractions in the area and there are also coupons for some attractions such as Skyline Caverns to help save some money. If you are planning to do some sightseeing, I would still look before heading to the hotel to get an idea of what I would want to see.

One of my favorite amenities was the breakfast that was included, and they certainly do not skimp on the quality of the food. It is a buffet and they have different food almost every day. My personal favorite was the scrambled eggs and bacon, which I found to taste great and the coffee was my favorite thing to drink even when it was over 95 degrees outside and humid. One small issue I had with the breakfast, though, was that in my last two days of staying, the juices (cranberry, orange, apple) tasted watery and the flavor was somehow lost. Despite that, I mostly drank coffee and I was satisfied with that along with all of the food featured there.

The front desk staff was great and was helpful in getting me accommodated. One issue I was having was that my alarm clock was still ringing even after I pressed the snooze button. Even after unplugging it, it wouldn't stop ringing, and thankfully, the front desk had someone reset it and after that, I no longer had that problem. It also seemed like there was an issue with the elevator when I saw that a note said it wasn't able to go onto a certain floor, but it still worked fine.

The fitness center was small, but it did it's job when I used it. It had some treadmills along with an elliptical machine. I don't remember there being weights although the fitness center would be perfect if it was expanded and had more of a variety of workout equipment. It did also have free water and it was open to hotel guests; you would use your room key card to enter. From my experiences, I can compare this Hampton Inn to a SpringHill Suites (another 3-star chain) that I stayed at in Alexandria, VA, and I would say that both are great choices, although I would give SpringHill Suites an edge because it's more hotel for the money if you do not include the pool. The main advantage SpringHill Suites had is that the fitness center was much larger and had a wider array of equipment for working out and at the same time, it felt more like an apartment because the rooms were also a good deal larger and had couches. I would also say that SpringHill Suites is more for business travelers while Hampton Inn is more for families or couples, especially with there being an outdoor swimming pool, which are always great for those with children, as I always enjoyed swimming pools when I was younger. This Hampton Inn has been a great hotel overall and it is one I would recommend, but whichever hotel in this class is best for you depends on what extra amenities are most important for you to have (pool, business center, etc.).

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask motorboat46560 about Hampton Inn Frederick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review
August 1, 2012
Thank you for your detailed review of your recent stay at the Hampton Inn Frederick. We were so happy to read that you enjoyed the clean and...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbana, Maryland, United States
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Our Port in the Storm”
5 of 5 stars Reviewed July 27, 2012

The storm was referred to as "Epic" on WUSA TV9 news. It took power out all over the northeast. We usually tought it out when our power goes out, but with our grandson (11 months old) being here, we had to get him somewhere with air conditioning. From the front desk staff, to the very polite general cleaning man, to the breasfast staff, everyone was wonderful. The room was perfectly cleaned. There were several other rooms with people whos power was out, too. They were also very happy. Oh, and breakfast was delicious and hot with lots of choices.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 9 more reviews by Pamela H for Frederick
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Perfect for Business Travel & Families”
5 of 5 stars Reviewed July 20, 2012

There are so many wonderful things about this hotel, I may not have room to list them all! First and foremost are the people who work here. From the morning breakfast staff (breakfast is complimentary), to the front desk personnel, to the delightful housekeeping staff, this hotel is consistent with a top notch, caring staff throughout. This goes all the way to the manager, who went out of her way to accomodate some unique business needs I had. The manager was highly visible during my stay and her friendly, hands-on manner was so refreshing, It is easy to see where the staff gets their wonderful attitudes from. To say I was imressed is an understatement. My room was very nice and immacuate. The king-sized bed I had was so comfortable, and was made with with linens that felt luxurious! The bathroom had an aestically pleasing vanity with granite. As a business traveler with a multi-day stay, what I found very helpful was the larger-sized refrigerator that kept everything ice cold. A microwave came in useful as well. The location is ideal, with close proximity to major roads and interstates. Many popular restaurants and a good-sized mall are within a few minutes drive. In addition to being a great place to stay for business travel, I observed many happy families staying here as well. I highly recommend this hotel and look forward to staying here again!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anne Marie R about Hampton Inn Frederick
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Killeen, Texas, United States
1 review
“Made a work trip... a vacation!!!”
5 of 5 stars Reviewed July 18, 2012

I travel to many places in the U.S. for work...Wisconsin, Colorado, Kansas etc....this hotel is among the best I have stayed in...in years!!! The rooms were clean and comfortable. The staff was friendly and effecient. Even during a mechanical mishap with their elevators...the manager and her staff handled the situation with professionalism and smiles. I simply love this place. It felt like home away from home- not to mention the fun and lively Pastimes lounge conveniently connected to hotel!!!
I look forward to going to my company's headquarters anytime....only if I am able to stay there during my visit!!! Thanks, Hampton's Inn for the enjoyable stay!!! Kudos to the General Manager, Yolanda- and her awesome and energetic staff- especially, Charles @ the front desk.

Room Tip: They have breakfast food for all types. The food is always hot, fresh, delicious, AND healthy!!!
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lisa P about Hampton Inn Frederick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Frederick

Also Known As:
Hampton Inn Frederick Hotel
Hampton Inn Frederick Hotel Frederick
Frederick Hampton Inn
Address: 5311 Buckeystown Pike, Frederick, MD 21704
Phone Number:
Region: United States > Maryland > Frederick
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Frederick
#2 Family Hotels in Frederick
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Positioned in the historical town of Frederick, Maryland, the Hampton Inn Frederick hotel is the perfect place to rest after a day out on the town. Explore the cultural landmarks in the city, learn about the development of Civil War medicine, browse the local antique shops and enjoy local dining and entertainment options. As the day winds down, enjoy complimentary internet service, a free hot breakfast each morning, outdoor pool, fitness center, business center and a clean and fresh Hampton bed. ... more   less 
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