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“Didn't stay past finding bedbugs...” 1 of 5 stars
Review of Hampton Inn Frederick

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Hampton Inn Frederick
3.0 of 5 Hotel   |   5311 Buckeystown Pike, Frederick, MD 21704   |  
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Ranked #4 of 21 Hotels in Frederick
Philadelphia, Pennsylvania
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Didn't stay past finding bedbugs...”
1 of 5 stars Reviewed July 15, 2012

Looked like a great location. Often stay at Hampton Inns. Husband checked in, went to room, all seemed fine until he spotted bedbug on his arm.

Picked up bags and went immediately to front desk and told them of situation and checked out.

  • Stayed July 2012
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
Helpful?
6 Thank BarbaraE5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Hampton Inn Frederick, responded to this review, July 30, 2012
All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel.

Upon speaking to you when you checked out, we immediately took this room out of service and called our professional pest extermination company to investigate the room. We received a service report from them that there was no evidence of any bed bugs or previous bed bug activity in that room. We also kept the bug that you brought down to us and had the pest company look at the bug. They confirmed that this was Not a bed bug – it was from the gnat family.

We understand that because of the publicity regarding bed bugs that travelers are very cautious. We hope that you will stay with us during your next visit to Frederick, MD.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Bowie, Maryland
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 15, 2012

This review is long overdue! The Hampton Inn gets an A+ in service.

Frederick is our town of choice for a quick getaway. We’ve pretty much stayed in all of the hotels which are right off I270 and Buckeystown Pike. I can honestly say we’ve been impressed with each of them. It’s almost as though each hotel has tried to outdo the other to impress us.

The Hampton Inn impressed me because of its staff. They greeted us with smiles, check-in was one of the easiest I’ve ever experienced AND most importantly, they were amazing with putting things in order when our room wasn’t up to our satisfaction. They volunteered a room change without me even asking for one, then arranged to have our luggage moved to the new room.

I want to especially laud General Manager Yolanda Gainey. She proved that she has the correct title; I’ve never seen anyone take control of our situation with such military precision. And she maintained her still calm and professionalism throughout.

The amenities are impressive, including an on-site nightclub with live dj (the reason we chose Hampton this time), outdoor pool, free in-room wifi, lobby internet access and free breakfast.

I don’t have to make this a long review. They’ll be seeing us at the Hampton again soon.

Room Tip: Allows smoking on certain floors
See more room tips
  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kinch417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, Maryland
2 reviews
5 of 5 stars Reviewed July 13, 2012

We lost power at home and needed a hotel for a week until our electricity was restored. The Hampton Inn experience was great. The staff, from desk clerks to service staff and hotel manager, was very helpful. The hotel satisfied all our needs and was in a great location for stores, restaurants and major highways.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Scherr11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
1 review
4 of 5 stars Reviewed July 13, 2012

Have stayed here many times before, but this week was the first time in 3 years. Always a great place to stay because of the staff and room. Good breakfast in the morning and there is a bar with food available at night. Close to many other places to eat. Only downfalls this stay was my room was right in front of the orange neon sign and only one elevator was operational and didn't work often. I had to use the stairs because I waited over 10 minutes for the elevator and it didn't show up.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida, USA
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 11, 2012

My rating reflects the policy of this Hampton Inn's policy of not allowing customers with pets to stay
In a non smoking room when requested. I called the Hampton property that I wanted to stay at, requested a price for a non smoking room and stated that I had a pet, I was given a price and I told them I would call back. When I tried to call back later I was not able to get through without a long wait so I call the Hampton 800 reservation number and during the booking process was told by the
Reservation person that the policy of that particular Hampton was to place guests with pets in a
Smoking room and no exceptions were made to the policy. I did not stay there so I am unable to
Rate the rest of the facility.
Richard L.

Stayed July 2012, traveled with family
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2012

We stayed at this hotel during our trip to visit family in NC. Check in was efficient and the room was clean. The room was quiet, even though a bad storm passed through the area and we were just up the hall from the ice maker.

We didn't have a chance to enjoy the pool or the continental breakfast (we slept in), but they are amenities offered at this hotel. We did try to get one of the "on the run" bags that are normally available at the front desk, but they didn't have any available when we left.

We normally stay in Harrisburg, PA, but most hotels were completely booked during the weekend we were travelling. We were happy to find this hotel and will consider staying here again in the future.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 9, 2012

Nothing but good things to say. Clean rooms, clean beds. Staff was very professional.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brocls1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Frederick

Address: 5311 Buckeystown Pike, Frederick, MD 21704
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Frederick
#3 Business Hotel in Frederick
#4 Family Hotel in Frederick
Price Range (Based on Average Rates):
Hotel Class:3 star — Hampton Inn Frederick 3*
Number of rooms: 161
Official Description (provided by the hotel):
Positioned in the historical town of Frederick, Maryland, the Hampton Inn Frederick hotel is the perfect place to rest after a day out on the town. Explore the cultural landmarks in the city, learn about the development of Civil War medicine, browse the local antique shops and enjoy local dining and entertainment options. As the day winds down, enjoy complimentary internet service, a free hot breakfast each morning, outdoor pool, fitness center, business center and a clean and fresh Hampton bed. ... more   less 
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Also Known As:
Hampton Inn Frederick Hotel Frederick
Frederick Hampton Inn

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