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“Didn't quite meet our standards” 3 of 5 stars
Review of Holiday Inn Frederick Hotel & Conference Center

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Holiday Inn Frederick Hotel & Conference Center
3.0 of 5 Hotel   |   5400 Holiday Drive, I-270 @ Route 85, Frederick, MD 21703   |  
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Ranked #14 of 21 Hotels in Frederick
Martinsburg, West Virginia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Didn't quite meet our standards”
3 of 5 stars Reviewed July 21, 2013

We intended to spend the night here after a long day, but upon walking down the hallway to our first floor room, we began to second-guess our reservation. The hallway was rundown, although it appeared to be under construction since the ceiling was covered in plastic... Our room was clean, but felt dark and dismal due to the fact that we were stuck poolside with no windows for natural light. We cleaned up, rested for a little bit, and then checked out. The hotel staff was nice and I'm sure had we asked to be relocated, they probably would've accommodated us, but by this point, we were just ready to leave and make the drive home.

Room Tip: Request a room that in NOT poolside if you like natural light.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review, August 7, 2013
Dear Shellcapri,

Thank you for taking the time to write a review about your experience with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a clean place to stay.

Please accept my sincere apology for the shortcomings you experienced during your stay and we regret we did not live up to your expectations. Regarding the construction plastic you saw in the hallway, we recently had a sprinkler head fail and the resulting water damaged the walls and ceiling. We are happy to report that work has currently in place to repair and finish the hallway.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Earth
Top Contributor
69 reviews 69 reviews
63 hotel reviews
Reviews in 47 cities Reviews in 47 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed July 17, 2013

There are two Holiday Inn’s at opposite ends of the Francis Scott Key Mall property. One is an Express, this is the normal Holiday Inn. Neither is connected to the mall.

I had a king size nonsmoking on the first floor. I was a tad worried walking down the hallway as the property felt old and the ceiling had plastic hanging (see photo). Not sure if they had water leaks (doubtful as this was first floor) or hallway upgrades. However upon entering the room I was happy to see a modern clean room. All was in working order.

This hotel has two floors. If you have any luggage, request a first floor room as there are no elevators. Only stairs.

It’s nice to see free internet for all guests. No wired connection, only wireless. Sadly, internet is outsourced to AT&T and for any problems they direct you to call the 800 number. I had a room at the end of the hall by an outside door and the wireless signal was spotty.

One outlet at the desk that is available through the lamp. No available outlets bedside without unplugging a lamp or clock. This is one of those frustrating parts of traveling that is so dang easy for hotel management to fix.

Both PM and AM front desk staff are awesome! PM staff was sympathetic of internet issues but said its out of their hands and I need to deal direct with AT&T. If there was a problem with power, would they also have me contact the power company direct???

Aside from the internet, this is a nice hotel with great staff.

Room Tip: When checking in, do not bring in luggage. Find out where you room is as you can most likely drive...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review, July 23, 2013
Thank you for your review and comments regarding your recent stay. I was very happy to see that you experienced a good stay and were pleased with the service you received from my staff. I do apologize for the spotty internet service and the response you received upon inquiring from my front desk. We work with an internet service provider and usually they are able to resolve guest problems with a simple call to the 800 number. Regarding the construction plastic you saw in the hallway, we recently had a sprinkler head fail and the resulting water damaged the walls and ceiling. We are happy to report that work will begin this week to repair and finish the hallway and will not interrupt any guest stay. Again, thank you for taking the time to comment and please come and see us again!
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Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 15, 2013

Found myself stuck in the area late at night do to car trouble. Ended up with a nice clean room, comfortable bed for a reasonable price.
Has a nice pool and family area for kids to play.
Parking is free.
Is located just next to a Sears and a two minute drive from aother shopping.
Rooms have a fridge and a microwave.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review, July 16, 2013
Even though you didn't intend to stay overnight in Frederick, we are glad that we were able to accommodate your stay and it was a pleasant one. Hopefully your car is back up and running, but thank you for posting your feedback about our hotel and your recent stay with us! If you are ever back in Frederick (hopefully not because of car trouble); we hope that you will stay with us again! Have an awesome day!!
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Rincon, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 30, 2013

I had some issues during my stay but prompt and decisive action by Lisa Saylor was above and beyond the call of duty and was much appreciated. I will be back in July in large part thanks to attention from Lisa

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review, July 15, 2013
Wow - that is so great to hear! Thank you so much for reviewing our hotel on your stay with us in June. We work very hard to make our guests happy and it sounds like Lisa was able to make that happen for you! I'm glad that she was able to take care of you. We look forward to having you back again this month. Thanks so much.
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Ijamsville
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

My family recently lost a family member to a motorcycle accident. Upon planning the memorial service, we could not find a traditional gathering place for a memorial service. A call to Frederick Md Holiday Inn Conference Center was a dream come true. The staff welcomed us in with open arms picking out favorite colors for tables coverings and the menu for the lunchen. The day of the service we were greeted with a beautiful room with waterfalls that just set the mood for a tough day.Lamonte took care of the last minute, I forgot to bring that, items for us and was just super to deal with. I would highly recommend Holiday Day Inn for a memorial service.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review, July 1, 2013
We are so sorry to hear about your loss within your family! Hopefully the service was a peaceful time to reflect and remember your loved one! Thank you so much for allowing us to host this event for your many friends and family who attended. We are glad that we could help assist you with this planning as best as possible during this rough time and we are glad it was what you were looking for to celebrate his life.
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Pasadena, Maryland
1 review
4 of 5 stars Reviewed June 25, 2013

Everything went very well. I was there for 10 days and no complaints. Pool, bar and rooms were very nice.
Lisa and Sarah made the stay even more enjoyable with cold drinks and warm smiles.
The rooms were well equipped and the front desk took great care of my needs. My key stopped working one day and the front desk got that corrected right away. I then received a nice follow up call from the GM apologizing and making sure everything was OK. Great Job!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review, July 16, 2013
Thank you so much for your feedback about your stay with us! Our guests are extremely important to us - so taking care of them is our number one priority. It's so great to hear that so many of our staff members were able to make your stay an enjoyable one! It's also great to hear that you were able to take part in some of our amenities, such as the bar being served by our awesome staff. If you are back in the area, we hope to see you again soon! Thanks for staying with us!
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Redlands, California
1 review
5 of 5 stars Reviewed June 17, 2013

This was a very nice hotel. The room and public areas were very clean and well maintained. The room was comfortable and spacious, with refrigerator and microwave. The beds and bedding were comfortable (The pillows could have been better though.) There is a nice pool, spa, fitness center, and miniature golf. Breakfast at the on-site restaurant was very good. We also enjoyed the pool tables in the on-site bar. The location is good, near restaurants, entertainment, retail, etc.

The staff were fantastic. They bent over backwards for us. My wife went to the front desk for postage to mail a birthday card. The woman disappeared into the back for several minutes. When she returned, we found out that their postage machine was broken so she had asked several other of the employees if anyone had a stamp. She was very pleased that she found one for us which had an attractive design suitable for a birthday card. When we smelled smoke in our non-smoking room, the housekeeping manager went out of her way to track down the source, and checked back with us a couple of times to make sure the problem did not recur. The waitresses and housekeepers were also very friendly. We were really blown away by the service.

If we are ever back in Frederick, we will definitely stay at the Holiday Inn Hotel and Conference Center.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review, June 19, 2013
Thank you so very much for posting your response! We are so glad that you had an enjoyable stay and that our staff was able to accommodate your stay to make you feel at home! I am personally a huge fan of sending out birthday cards so I always keep "Celebrate" stamps on hand which is what was given to the front desk representative when postage was needed. Our guests are very important to us, so we are very glad that everyone took part to make your stay great - everyone from the restaurant staff, to the front desk, and even the housekeeping manager taking the extra time to resolve your problem! We look forward to having you back at the hotel with us when you are in Frederick again! Thanks so much!
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Additional Information about Holiday Inn Frederick Hotel & Conference Center

Address: 5400 Holiday Drive, I-270 @ Route 85, Frederick, MD 21703
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 21 Hotels in Frederick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Frederick Hotel & Conference Center 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Frederick Hotel & Conference Center! We are conveniently located at the intersection of I-270 and Route 85 at the Francis Scott Key Mall. Our central location to historic downtown Frederick, Washington DC and Baltimore makes for an easy drive to any local area attraction or businesses.We are just minutes away from local attractions including Fort Detrick, Frederick Fairgrounds, Frederick Keys, Adventure Park, Hood College and more! Are you in town for business? We are located near several companies including State Farm, Allegheny Power, Lockheed Martin, Landmark Aviation, Bechtel, BP Solar and FKI Logistix to just name a few.This Frederick Hotel offers 155 beautifully appointed guest rooms. Our rooms offer the new Simply Smart bedding collection, complimentary high speed wireless internet access and all the conveniences of home. Dine in our 5400 Market Place Restaurant where kids 12 and under eat free. Our indoor recreation center features a pool, sauna, whirlpool, miniature golf, games, fitness center, business center and more! Planning an event? We have over 13,000 Sq Ft of event space. Our experience staff will help you plan your next meeting, wedding or event. We offer catering and equipment rental.The Holiday Inn Frederick Hotel & Conference Center is the perfect hotel for your business or leisure travels. We are also pet friendly! Make your reservation today! ... more   less 
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Also Known As:
Holiday Inn Frederick Hotel Frederick
Holiday Inn Frederick Hotel And Conference Center
Frederick Holiday Inn

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