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“If You don't like Internet.....” 2 of 5 stars
Review of Country Inn and Suites by Carlson Frederick

Country Inn and Suites by Carlson Frederick
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Country Inn and Suites by Carlson Frederick
2.5 of 5 Motel   |   5579 Spectrum Drive, Frederick, MD 21703 (Formerly The Hotel Frederick)   |  
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Ranked #10 of 21 Hotels in Frederick
Knoxville, Tennessee, United States
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“If You don't like Internet.....”
2 of 5 stars Reviewed 4 days ago NEW

I will just say this, We had to stay here for the whole weekend, the internet didn't work, (we had to use our cell phones portable hot spot all weekend,which uses our data up), the cable kept going in and out, YES, I notified the front desk more than twice about these problems, All I got was an apology. the phone in the room didn't work, I also reported that to two different clerks, I was told that they are going to fix it tomorrow (Monday), that is the day we checked out. The people are nice, the breakfast was ok, the bed was ok, the tub squeaked loud while showering, (not important,but thought I would mention it), but due to the internet issues and cable issues, I don't think we will stay here again!.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 3 days ago
I am very sorry you had a bad experience during your stay this weekend. I have informed my agents that they are to go the extra mile to meet the needs of our guests and this truly was not done for you. I was aware of the internet issues and I am sorry that this was not resolved prior to your arrival this weekend. I hope you will give us another opportunity in the future. Please feel
free to contact me direct to discuss your stay.
Lee Ireland
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
    9
    12
    12
    4
    1
See reviews for
14
9
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Port Townsend, Washington
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I had terrible sleep in this hotel, it was very noisy, the hotel is currently undergoing renovations (so the staircase was the only way to get up and down, no elevator, good exercise I guess....) The door on my room was cardboard thin, or not insulated, but I could hear every voice, every footstep outside my room, this was not conducive to a good night's sleep. The breakfast was OK. The staff were just OK. I tried to get switched to another room but was told to come back later to speak to someone else, I didn't have the ability to do that due to my schedule, so it did not happen as they did not accommodate me. I didn't want to give this hotel a two star, but three is too many. 2 1/2 stars is what they get. Hopefully they are much improved once their renovations are complete, but they need to replace the crummy doors.

  • Stayed October 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 4 days ago
Heather, thank you for your comments. Yes, we are undergoing the second phase of our renovations. We are currently starting the construction of our elevator which will provide easy access to our second floor. I am sorry to hear you did not get a good night's rest, we are doing a research on how we can minimize the noise in our hallways. I have spoken to the front desk clerk on why they did not meet your needs and retraining on how to resolve guests problems moving forward. I do apologize for your disappointing experience during your stay, but I hope you will return in the future and allow us a second chance to give you the experience you desire.
Lee Ireland
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, United States
1 review
4 of 5 stars Reviewed 1 week ago

We were here on business for 4 days. The only downfall was that there was no elevator and we had to carry all our luggage up the stairs.Staff was awesome, but was not familiar with the local history. There are magazines available in the lobby though.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 1 week ago
Thank you for choosing the Country Inn & Suites for your recent stay. We greatly appreciate your comments and we will use them to provide better guest experience for our future guests.

Lee Ireland
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredrick, Maryland, United States
1 review
1 of 5 stars Reviewed 1 week ago

Barking dogs, loud children = a poor stay and we will not return. We were told (too late!) it is a "Pet Friendly" hotel. Think that over as you "enjoy" their rooms. We received little sympathy from the front office staff.

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 1 week ago
We are very sorry that you experienced an unpleasant stay at our property. I taken steps to retrain my staff on responses & resolutions to guest problems.
Lee Ireland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, SC
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every once in a while you hit a place where you have the perfect accommodation experience. This was it. The young woman at the counter was as knowledgeable and helpful and professional as could be. The manager probably went overboard trying to be helpful, but the point is that these people were doing their very best to make our stay a good one. They met a couple special requests we made without a hitch. The property seems to be very well run and maintained. We appreciated that the breakfast had better-than-average eggs and sausage, and granola with dried fruit. I do wonder if this property has always been a CI&S, as there is no portico to drive up under, and no elevator to the 2nd floor, both of which I associate with CI&S. In any event, if I had to stay anywhere in the area, I might even drive a little out of my way to stay here again. Six stars. Oh yeah, one tiny niggle: Please dump the Kellogg's Raisin Bran, which has an incredible amount of sugar in it, and substitute Post.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 2 weeks ago
Thank you so much for your comments. I will be sure to share your review with my staff. it takes a team to provide a positive guest experience and to maintain a beautiful property. Thank you for staying with us and we hope to see you again in the future.
Lee Ireland
GM
Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

It was perfect for a week stay. The bed was very comfortable and the breakfast was great. Staff was wonderful and answered any issues or questions I had. They provided extra pillows on the bed and I loved it.

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 3 weeks ago
Jennifer, thank you for your comments on our property. It takes a team to make a great guest experience and I will be sure to share your comments with all of them. thank you for choosing the Country Inns & Suites!
Lee Ireland
Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stopped over here for one night during a three week USA trip. This place was fine for that purpose. Nothing outstanding, but a fine place to stay over.

The facade has obviously been recently repainted and the first impression is better than the substance behind.

The room was spacious with new furnishings which didn't seem to fit with the tired looking room - paint, a/c unit etc.

The hotel seems to be a bit of a stopover point for truckers and contractors and we had a refrigerator truck parked outside our room - the generator fired up every five minutes or so and we finally requested a change of room around 11pm.

Staff were friendly and after we changed rooms we slept fine.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management5579, General Manager at Country Inn and Suites by Carlson Frederick, responded to this review, 4 weeks ago
Christopher Jon, thank you for your recent review and for staying at the Country Inns & Suites!
We value your comments and I will review with the staff your concerns. I am sorry our property did not meet all of your expectations, but hope you will return in the future when all of our renovations are complete.
Thank you again and have a great week end.
Lee Ireland
GM
Country Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn and Suites by Carlson Frederick

Address: 5579 Spectrum Drive, Frederick, MD 21703 (Formerly The Hotel Frederick)
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 21 Hotels in Frederick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn and Suites by Carlson Frederick 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Two story interior corridor hotel featuring rooms with two double beds or one King size bed. Hotel offers free hot breakfast, High speed wireless internet access, free parking, business center. Each room has a coffee maker, iron and ironing board , refrigerator and microwave. 24 Coffee available. Within walking distance to restaurants and shopping. ... more   less 
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Also Known As:
Holiday Inn Express Frederick Hotel Frederick
Holiday Inn Frederick

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