I made our reservation via phone with the hotel (not their 800 number and not through a 3rd party). I had requested a King bed on upper floor and email confirmation stated a King room was reserved for us. When we checked in mid-afternoon, we were told we had a queen room on the 1st floor. When I stated that we had the confirmation for King, she said they were booked and only had a Queen available - and then proceeded to say that I had probably confirmed through a 3rd party - wrong! I had the paperwork but it was in our car - we could of gone and gotten it but it was the principal of the matter - and the fact that another person behind the desk made a snide remark " well most people understand" (very rude) - now please note, we were not being rude but were just trying to understand why we didn't have a King when I was told via phone that they had King available and my email confirmation stated we had King. It just didn't make sense. Finally we found out that I had a king room reserved but they gave it to another large party. After talking very nicely with them for over 20 minutes, the girl I was dealing with gave us a King room on the 2nd floor - when the other person who had made the snide remark found out, she said "hopefully the other people will "understand' " - and again, she stated that very rudely - like a dig to us. We thanked the other girl and proceeded to our room - please note, there are only 2 floors and NO elevator. The rooms were OK - but we didn't like the lay-out of the hotel - could tell it was an older hotel. For the price, we felt this hotel wasn't worth it. But rooms were clean.
- Official Description (provided by the hotel):
- Two story interior corridor hotel featuring rooms with two double beds or one King size bed. Hotel offers free hot breakfast, High speed wireless internet access, free parking, business center. Each room has a coffee maker, iron and ironing board and some rooms have a refrigerator and microwave. 24 coffee available. Close to local restaurants, attractions and area restaurants. ... more less
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- Also Known As:
- Holiday Inn Express Frederick Hotel Frederick
- Holiday Inn Frederick