I've waited to do my review, hoping the manager would reconsider the situation. It's been a month and nothing..so now she can read this. Only regret we did not look under the bed sooner. If husband would have told me what he saw before I paid the bill, there may not have been a bill. If only I would have looked when we took the room, they would've been finding us another room. That may have been difficult because this is an issue that doesn't stop at "one room". I called the manager and expected more than her telling me the housekeeper took care of the situation after we left and the housekeeper before was "reprimanded". The mess under the bed didn't happen in a few days, or weeks, try months. My husband's description of what he saw under the bed was enough for me to call off from work the next day so I would have time to disinfect items thoroughly when unpacking. If I would not have brought this to the manager's attention, I suppose it could have waited for the next inspection and that would've given this hotel the "mark" that would affect future business. One would think this manager would do more than just say "thank you". Corporate even knows this and has done nothing. Maybe it's not an issue for them. Like out of sight, out of mind!! So, do I return to this "Days Inn"?? I'll send a secret inspector first.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to take this opportunity to clear up a few things about your experience here. I remember speaking with you a few times the day that you called here to address the state of cleanliness under your bed. The last we spoke, you stated that you preferred that your husband call to specify what exactly was under the bed as it was not you yourself that witnessed what was found. When I received a complaint from corporate regarding your stay I immediately called and spoke with you again and you stated your concern for my lack of concern. I apologized and it was again agreed that it was best that we speak with your husband so we waited for a phone call that was never received. I felt that the last we spoke we both understood the situation and the call ended amicably. I apologize if you were disappointed by the way that the situation was handled but I was under the impression that we had come to an agreement and that it would be handled after speaking with your husband. We have an inspection performed annually and it just so happens that ours was performed shortly before your stay. They are very thorough inspectors that search every inch of our rooms for cleanliness and maintenance issues and I can assure you that we have been held at a high state. I would like to reiterate that the conditions found under your bed are not typical of our performance and we take these complaints very seriously. Thank you for your concern and I hope that we get the opportunity to make it up to you in the future. Please let us know if there is anything further that we can do to assist you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.