Desk staff very friendly and helpful.
We have stayed in better Best Westerns in the USA and when we first arrived this one looked fine and going on the previous reviews we thought this one would be OK as well. The bath room was very very small (a previous review had mentioned this, but this was smaller than I thought it was going to be), the sheets on bed looked tired and old and would have been more appealing if they had been ironed.
We returned one evening to find our room had not been cleaned, towels changed or bed made. Basically the cleaning staff had just not bothered to come in. We had been advised if we left the Do Not Disturb sign on the door past 10AM then the room may not be serviced that day. We left the room at 09.15 and had not put the sign on the door! The evening desk staff advised us that the house keeping manager was away and sometimes that can happen!!! We complained to the manager in the morning and were assured that they would look in to it and were very apologetic.
That day we left the hotel at 09.15AM returned at 08.30 PM to find the towels and bins had been emptied but the bed was not made! The evening desk staff advised us again, that this can happen, had we left anything on the bed as the staff won't touch the beds if there is anything on the bed that doesn't belong to the hotel i.e night wear. We found this strange as on the first morning we had left nightwear tucked under the pillows and had no problem with them making the bed.
We complained again to the manager in the morning and he was very apologetic and adjusted our bill when we checked out that day.
Fortunately we had only booked for 3 days, otherwise we would have found somewhere else to stay. We will never stay in that Best Western or any other again.
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- Also Known As:
- Best Western Historic Frederick Hotel Frederick
- Best Western Frederick
- Frederick Best Western