My wife and I had planned to escape for a night over a long weekend to recharge away from the kids. Stone Manor seemed perfect, and we were excited to find they had availability just a few days in advance.
Unfortunately, hours before we were scheduled to hit the road, one of our children came down with a terrible bug. We called the inn to tell them we couldn't make it and to see if we could reschedule our stay. We told them we didn't want a refund. Our kid just got sick and we were very much hoping to reschedule once she got better.
They said no.
Now mind you, when we booked (just a few days ago), we were told that they had only one other booking that weekend. So, there were no capacity issues at all.
I know they have a no refund policy. But we have stayed in many B & B's and hotels over the years. And on the rare occasions that we have had to cancel due to circumstances beyond our control, we found that most places were willing to work with us, particularly if they were not full.
But not Stone Manor. I would expect this kind of a treatment from a large chain hotel, but was very disappointed to receive it from a local inn that prides itself on the personal attention it gives its guests.
I know for most people this review may not matter. Chances of folks having to cancel are typically slim. But as a parent with small kids, I know that life requires a certain amount of fluidity, and I don't appreciate people in the "service" industry that don't understand that.
We were excited to stay here -- given the proximity to our home in DC, we were hopeful that it might become a regular getaway location.
But as a result of their unwillingness to work with us, they have not only lost a potential long-term customer, but we will urge everyone we know (particularly other parents) looking for a getaway that they look anywhere BUT Stone Manor.
- Also Known As:
- Stone Manor Hotel Frederick
- Stone Manor Hotel
- Official Description (provided by the hotel):
- The 18th-century manor offers elegant lodging in a sophisticated, yet unpretentious atmosphere. Luxurious suites feature fireplaces, whirlpool tubs, private porches, fine linens, and period antiques. Nestled in the Middletown Valley, the pastoral views of working farmland, preserved parkland, and beautiful mountains create a tranquil backdrop for a spectacular Inn. The expansive grounds of the 100 acre estate encourage wonderful country pursuits. Let nature's beauty restore your senses before you set out to enjoy the many nearby attractions. Relax, Rekindle, Restore, Rejuvenate, and Refresh at The Inn at Stone Manor - So Far Away, Yet So Close To Home. ... more less