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“Great place to stay!” 4 of 5 stars
Review of Hilton Garden Inn Frederick

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Hilton Garden Inn Frederick
3.0 of 5 Hotel   |   7226 Corporate Court, Frederick, MD 21703   |  
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Ranked #3 of 21 Hotels in Frederick
Harrisonburg, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Great place to stay!”
4 of 5 stars Reviewed November 21, 2013

Everything was awesome our entire stay. Customer service was very polite and helpful. The room was clean, comfy, and spacious (we had a king size bed room). The bed was so plush and comfortable. Nice view. Didn't use the pool, but it looked well kept. Plenty of parking and very close to Flying Dog Brewery, shopping, and restaurants.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    173
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    30
    21
    8
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88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed November 19, 2013

Stayed here for business. It was recommended by a fellow colleague. The location was very accmondating. It is close to many stores and restaurants. The fresh made omelet in the morning was the best. Would recommend it to anyone.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2013

I travel frequently for business and visit many hotels multiple times a year. I've been in this hotel just twice now and was greeted as a remembered return guest and given more attention and help than places I frequently 6-10 times per year. Great help with my last minute business center needs, warm greetings and just all around delightful staff. From Rion and others at the desk to the dining room staff, I know they will work to help with both the simple and special requests. Strongly recommend this hotel if you are staying in Frederick.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

While traveling for business in Frederick, Maryland, I chose this hotel for it's convenient location. A family was checking in and the front desk associate was courteous and informative. He answered every question the family had with patience and enthusiasm . He acknowledged the children with a suggestion of a swim in the pool. I knew that what I had witnessed was authentic and genuine concern the their stay. So, I was immediately put at ease about the service I would receive. After I was checked in, I entered my room. The housekeeping staff must be commended. My bed looked as if a marine had prepared it and a drill Sargent went through with a white glove. After the comfortable night's sleep, I awoke to a hand written note under my door thanking me for my stay! Wow! I went to breakfast. The food was delicious and the server was very friendly. As I enjoyed my breakfast, a kind woman came over to my table to ask me how I was doing and if I needed anything. She was the general manager and it was my pleasure to have had such a wonderful conversation with her. Now, that is the best customer service I have experienced in any hotel! It was obvious they appreciate their customers. I highly recommend this hotel. Thank you all.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, November 17, 2013
Thank you for your kind words regarding your recent stay and experience as our guest. I will be sharing your feedback with our staff to ensure they get the recognition they deserve. We look forward to serving you again the next time you travel through our area.
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Dakar, Senegal
Top Contributor
116 reviews 116 reviews
36 hotel reviews
Reviews in 74 cities Reviews in 74 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 14, 2013

I loved the location and you will too ! Very close to many, many restaurants and all the shopping you could want, they are next to convention center, which we weren't there for an event there but if you were that would be very convenient. Had a very warm welcome at check-in and yummy cookies. Breakfast was crazy, crazy but it was a sunday morning and everyone wants to sleep in and eat at the same time so that was expected. The room was comfortable, clean and very peaceful. My only complaint is a pack and play wasn't in the room as requested, but was quickly brought up when we asked for one. I would definitely stay again

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, November 17, 2013
Thank you for taking the time out of your busy day to write a review regarding your recent stay. I apologize a pack-n-play was not waiting in your room, but am glad we were able to get this resolved asap.. Thanks again for your feedback! We look forward to serving you again in the future!
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Parma, United States
1 review
3 of 5 stars Reviewed November 13, 2013

The Room smelled moldy and was cold. The shower was never hot even after running it for 5 minutes. The shower did not drain so you had to stand in three inches of cold water. The bed was too hard and the controls for the bed did not function.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, November 14, 2013
Thank you for taking the time to write a review. We value all feedback as it helps us to know of the areas which we have fallen short of providing an exceptional experience for every guest. I apologize your stay with us was not as you expected nor what I consider acceptable. I would like to speak with you in further detail. When you have a moment, please contact me at the hotel, so we can discuss.

Warmest regards,
Lara Howlett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, VA
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2013

I really enjoyed my stay and small meeting at the HGI Frederick. The Sales Team set up the meeting perfectly . Thanks to Kevin-Banquet Captain, I did not have to ask for one thing. From the front office Crystal and Rion to Keli in the bar I could not have felt more welcome. Keli even created what she called a Keli special (very healthy special) that fit right into my diet. Hard to be on a diet when you are on the road. I would suggest the hotel to anyone traveling to the Frederick area.

Room Tip: I am not sure this was my first stay and King room I stayed in was spacious, clean and comfortable
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LHowlett33, General Manager at Hilton Garden Inn Frederick, responded to this review, November 14, 2013
Thank you for staying with us and taking time out of your busy day to write a review for our hotel. We are thrilled your stay was so exceptional. I will be sharing your review with our associates so that they get the recognition they deserve. Thank you again - we look forward to serving you the next time you are in our area!

Warmest regards,
Lara Howlett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Frederick

Address: 7226 Corporate Court, Frederick, MD 21703
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Frederick
#3 Family Hotel in Frederick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Frederick 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Frederick Hotel Frederick
Hilton Frederick

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