This was my first visit to this hotel and I was pleasantly suprised at the quick and courteous greeting by two smartly dressed men. Upon checking in I discovered that my reservation was incorrect and it was all my fault. The hotel had me coming in the week prior and had charged me as a no show. In seeing my distress at the situation the front desk manager quickly set my mind at easy and offered to not only fill my need for a room that day, but to waive the no show fee. I have rarely been treated with such courtesy and respect. My deepest thanks and gratitiude are extended to managment.
Having defused what could have been a terrible evening for me, I was free to enjoy the appointments and offerings of this fine hotel. The room was furnished with the best in furniture and my sore back (from the long trip) was welcomed to a very comfortable and ergonomicallycorrect desk chair. Access to the free high speed internet was quick and easy. The restroom was clean and sanitary with the nicest stone counter tops. I headed out for a dinner engagement, but upon returning was greeted with warm cookies and hot chocate.
Not having slept on this bedding system before I had no idea what to expect, but having a bad back usually wake to pain and stiffness. Neither of those symptomes visited me the following morning after having spent the night on the Garden sleep system. In researching the bed I found that the mattress has air chambers that can be set to accomodate your sleep preference. I believe the bed was set to a smaller lighter person the night before as I sank straight away into the middle of the bed, but I slept well.
There is a control knob located on the side of the mattress and under the fitted sheet. You must set this control to your desired comfort level and then wait for 15-20 minutes before getting into bed. It will not adjust the air chambers with your body weight on it. I only wish the front desk would have taken the time to expalin this small but significant detail prior to my retiring for the evening. You and I know better for our next visit, which I hope is sooner than later.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 26, 2013
Dear Charles S.,
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On behalf of the entire team, I would like to thank you for your review of our Hilton Garden Inn. We strive everyday to ensure our guests feel welcome and at home. I am happy to hear that we were able to take care of the reservation error and eased your mind regarding the "no show fee". We understand that mistakes happen and the last thing you need when you are away is stress about billing.
Regarding the sleep system, we are so pleased to hear that you loved it! Thank you for bringing up the point about the air pockets not filling while you are on the bed. We will make sure that going forward, guests are made aware of that so they can maximize the features of the sleep system.
Thank you again for such a great review and we look forward to having you back the next time you are in Frederick.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.