Overall I was pleased with this hotel. This is not the first time that I have stayed here. As a Government employee I had the pleasure of staying at this hotel from Jan-Apr 2012. It was because of this experience that I decided to return. The hotel staff is very kind and aims to give quality service. The dining manager, John, is exceptional! He always has a positive attitude and cooks food to order exactly how you like it, no matter how odd the requests (I have special diet requests, and he goes to great pains to ensure my food is cooked precisely). He even remembers how I like my orders from day to day! Kellie at the bar is a super sweetheart, and Jesse (although he is no longer there) was excellent at the front desk, always cheerful, professional, and knowledgeable.
Newcomer to the Hilton team, Rion, always has a pleasant attitude. Even if he doesn't have the answer, he will try to find it for you. Rion was always ready to help guests at any time, and always greeted guests with a smile. J.R., a server and another new member to the team, has a quiet charm that shines through. He is quick with getting your order to your table and asking you about your day and your stay.
I was actually staying at the Hilton during SuperStorm Sandy when we lost power for 24 hours. While it was a troubling time, the staff was incredibly supportive. In fact, most of the staff stayed overnight. I remember going to bed at 11pm and seeing the same staff at 6am when I got up. They still had cheerful attitudes, even though they were going through the same experience as their guests. Only it was more difficult for them, because they had to take care of us. They were quick to deploy battery operated lanterns and lights throughout the hallways and did their best to make guests feel comfortable during an unfortunate time. John was on the spot putting out cold food and hot coffee for guests. I saw that he was able to warm up a baby bottle for one guest, even though we did not have electricity. Don't ask me how lol!
One piece of advice, which does not deter from the hotel: invest in generators. If the Hilton Garden Inn in Frederick is a storm shelter, they should not have lost power during the storm. Backup generators should be in place.
Overall, I was pleased with the hotel, and would stay there again if visiting friends in the DC or VA area.