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“Stayed for over a month-” 5 of 5 stars
Review of Hilton Garden Inn Frederick

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Hilton Garden Inn Frederick
3.0 of 5 Hotel   |   7226 Corporate Court, Frederick, MD 21703   |  
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Ranked #3 of 21 hotels in Frederick
United States
2 reviews
2 helpful votes 2 helpful votes
“Stayed for over a month-”
5 of 5 stars Reviewed October 31, 2012

I stayed at the Hilton Garden Inn Frederick for over a month. The staff always treated me like a valued customer. Everyone says hello and you can tell they have a management philosophy that is focused on the customer because the employees always try to accommodate any of my requests. The rooms are clean and bright. Living here for five weeks with a month's worth of clothes was easy. There is actually quite a bit of storage space in the room. Housekeeping was consistent and I never once worried that their staff would go through my things. I had the sense the employees all worked together for a long time. I met some of the regular customers in the dining/bar area and some of them have been staying here on a regular basis since this hotel opened several years ago. That says a lot to me. The food and bar are fresh and good quality. I ate here for breakfast and dinner many times and never once had a problem with the food. The cookies were always a nice touch. I was here for Hurricane Sandy and was truly impressed with the management. They couldn't do much about the power outage, but everyone was so friendly and helpful. I felt they truly cared about everyone that was here.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, December 9, 2012
Dear 992cem992,
Thank you for the wonderful review. We hope to see you again at the Hilton Garden Inn Frederick!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Boston, Massachusetts
Top Contributor
103 reviews 103 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 22, 2012

We were so well accommodated for this wedding we attended. We were allowed to check in quite early, 11:45, which gave us plenty of time to scope out the beautiful town, have lunch and return later for dinner with our later arriving friends. The room was not huge, but large enough to suit our needs, and nicely laid out with comfy chairs, desk, king bed, large closet, flat screen TV, etc. The bathroom was comfortable enough and brightly lighted. Best of all, the hair dryer did not give up while drying my thick, long hair! Easy driving into town or out of town onto the highways.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, December 9, 2012
Dear saba888,
It’s great to hear you had a nice stay at the Hilton Garden Inn Frederick and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laytonsville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2012

We book a block of rooms for my daughter's wedding weekend.
Christine and Chenee were awesome in all the planning and assisting me with any questions I had. I was worried the hotel would be "crazy" our wedding weekend due to other weddings and a large convention in town. To my surprise everything was perfect and I rec'd many compliments from guests about the service and accommodations at the hotel. Overall we were very pleased with the Hilton Garden Inn in Frederick! Highly recommend.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, December 9, 2012
Dear MPart,
We are glad you and your wedding guests had a nice stay at the Hilton Garden Inn Frederick. Congratulations to the Bride & Groom!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 15, 2012

As a Diamond member, booked a Junior Suite with separate bedroom and living room with a pullout sofa bed for my wife and son for a wedding. Upon arriving, we were told to head up to a room on the fifth floor. Entered room, and it was just a single with a King Bed, and no pullout sofa. Called the front desk and had to convince the employee that I was indeed in a single. The desk manager insisted it was a suite, and this argument lasted for awhile. Then the manager said that Junior Suite room we booked had a hole in a plaster wall and had to be taken out of service, but we could have the room for a "discount". I said that was okay, and we moved to a better room. The overriding question is why did the desk manager send us to a room that was not a junior suite and not notify that we were not being checked into the junior room suite as we wanted.

There was no recognition of my Diamond Hilton status and there was no further discount applied on our room after the wedding group discount which was procured beforehand. The sheets on the pullout sofa were dirty and it took three calls to get the staff to send up clean sheets and an extra towel. The room was not of expected quality, and there were several stink bugs in the room that we had to remove.

We were dissappointed with the general condition of the room, and of course, the confusion and poor service levels, although the breakfast quality was excellent.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, December 9, 2012
Dear Bruce M,
We are truly sorry about the confusion regarding your room. Every guest is extremely important to us, but there is no excuse for not recognizing your loyalty and Diamond level status. We are focused on an exceptional customer experience and have made staffing changes specifically to address concerns consistent with the ones you raised. We can only ask that you give us another chance; we are confident you will see dramatic improvement in the quality of the staff, the cleanliness of the rooms, and the overall experience at the hotel.

Thanks for your feedback.
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Dunstable, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2012

I stayed at the Hilton Garden Inn Frederick for a Conference for 4 nights. The hotel experience was great, the staff is so helpful and nice, the food is delicious, overall this hotel/staff is top notch. They genuinely care about the people staying at the hotel and making their stay a fabulous one. I would definitely recommend this hotel to anyone travelling to the area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, December 9, 2012
Dear Lynaye Marie,
We are so happy to hear you had a nice stay with us at the Hilton Garden Inn in Frederick and we hope to see you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Falls, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2012

This facility is my favorite in Frederick!! I travel here about once a month and this property not only provides top notch customer service, but has great meeting rooms for corporate events. The breakfast buffet includes a great variety of items including, but not limited to, a "made to order" station, where the chef cooks anything you would like! Pancakes! Omelettes! Anything! They also have a "create your own" waffle station.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, September 28, 2012
Dear Nikki D,
We are so glad that all of your experiences have been great at the hotel. We look forward to seeing you soon at the Hilton Garden Inn in Frederick!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 20, 2012

We stayed at the Hilton Garden Inn at Frederick in August in order to attend a wedding of a family member. We loved it. The staff placed all of us on one floor. There is plenty of seating space in the lobby for small family gatherings. The hotel is close to shopping. It was very convenient, comfortable, and the accommodations were excellent.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Hilton Garden Inn Frederick, responded to this review, December 9, 2012
Dear WhereToMadam,
We are happy to hear you and your family had a nice stay at the Hilton Garden Inn Frederick.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Frederick

Address: 7226 Corporate Court, Frederick, MD 21703
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Frederick
#3 Family Hotel in Frederick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Frederick 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Frederick Hotel Frederick
Hilton Frederick

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