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“Still a good value but STILL lousy wi-fi” 3 of 5 stars
Review of Hilton Garden Inn Frederick

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Hilton Garden Inn Frederick
3.0 of 5 Hotel   |   7226 Corporate Court, Frederick, MD 21703   |  
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Ranked #3 of 21 Hotels in Frederick
Hilton Head Island, SC
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Still a good value but STILL lousy wi-fi”
3 of 5 stars Reviewed January 26, 2012

The hotel is still a good value for travelers. No issues in my most recent stay (January 2012), but the wi-fi connectivity is still horrendous. As I do in a lot of other places, I plugged-in to the wired LAN with my little wireless travel router. Even that was lousy.

So, in addition to poor wi-fi reception in the guest rooms, the wired LAN is pretty buggy, as well.

No offense to the nice people working there, but management really needs to look into this. All the people with whom we dealt were very nice.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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322 reviews from our community

Traveler rating
    173
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    30
    21
    8
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88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Rainsville, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2012

I stay at this hotel four days a week, and it has become like home to me. The staff is unbelievably friendly. You are welcomed with smiles and courtesy every turn you make here. I've yet to have any discrepancies with a single thing. This hotel speaks for itself after spending just one night there. From the outside landscape to the bathrooms, everything is kept in order and spotless. The sheets, believe it or not, are crisp and clean each time. It's a pleasure being able to walk into a room and not worry about a thing! The one and only complaint has to be the internet though. If I have to sacrifice the internet speeds for the cleanliness and staff, I would be glad to! I really appreciate the management and staff that makes this possible for me. The food from the grille is exceptional too! Everything on the menu exceeds satisfactory ratings. And as expected, the bartender is always terrific! This is a must stay hotel! Two thumbs up to each and every member of this wonderful staff! I appreciate you all!

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solomons, Maryland
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 27, 2011

Stayed at HGI Frederick/ employee stay over Xmas weekend. I requested a handicapped room because it is larger, and typically less used/cleaner. There was a small blood stain in the middle of the room/carpet, torn wallpaper, and the Mira desk chair had been scribbled on with pink magic marker. It took 10 minutes of running the water in the sink & shower in order to get hot water. Breakfast foods on buffet line were luke-warm. Would have had MTO, but the cook didn't approach us until after we had started plating already cooked items. We skipped breakfast the second day and just had coffee. Went for refills after 11am, and the coffee station had been completely removed. When we left at 11:30am, I went over to 4 or 5 staff members eating bananas out of the guest whole fruit bowl and asked for coffee refills offering my own to go cups. I was told coffee was no longer available. I told them coffee was supposed to be available 24/7, and they said I needed to address the Front desk, as they were doing what they were told. Reported to Front desk that coffee was supposed to be 24/7 as I was leaving. FD staff member did not reply to me and went to speak to staff members now sitting at the bar. They certainly did not portray the hospitality spirit Conrad Hilton intended for his guests. Next time I'll try Hampton Inn Frederick.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Nashville, Tennessee
Top Contributor
102 reviews 102 reviews
72 hotel reviews
Reviews in 63 cities Reviews in 63 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed December 26, 2011

I enjoyed my extended stay at this property. My room was spacious and clean. The hotel is in a nice location with good dining nearby. The staff was great and would recommend staying at this hotel. My only issue with this hotel was the questionable internet access. It was often slow and not reliable.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2011 via mobile

By far this is a very nice hotel .I stay at hotels 156 times a year and this hotel is one of the best. I will make this my hotel when I am in the area ... Thanks to the staff for making my stay worry free nice job..

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 28, 2011

On our LONG drive home from the Midwest we stopped at the Hilton Garden inn at 2am. We had NO reservation and the desk clerk was so quick and efficient to get us room for our family. The hotel was empty as it was the end of Thanksgiving weekend. We had a large room with two queen beds and big bathroom.

We finally got settled in about 3am and the beds were so comfortable! They have adjustable beds in all rooms. They also use room darkening shades that enabled us to sleep in past the sunrise. Our family was so relieved to stay at this hotel as we were exhausted. No one wanted to get back on the road.

The rooms were nicely appointed with large flat screen tvs and free wi fi for everyone. They had a desk, refrigerator and coffee maker. It had we needed for our quick stop.

The only issue we had was at check in the clerk told us about breakfast being served from 7-11am on Sunday. My husband got up before the rest of us and went down to eat. When he was done, he was given a check for $9.95 for his meal. Not a bad price, however, we were told it was included! We opted not to pay this price for our two smaller children and took them to Cracker Barrel right around the corner.

If it weren't for the misinformation of the desk clerk at check in .. everything would have been perfect. I explained this at checkout and the women Sherlisa at the front desk was so arguementive about this that we let it go. I think we interrupted her conversation with a fellow employee. Otherwise a great price and very clean and well kept hotel. We would return on another trip to the area but just realize breakfast is NOT included.

Room Tip: Ask for 2nd floor or above for quieter room away from the highway.
See more room tips
  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2011

Booked a block of rooms for my son's wedding as well as hosted a brunch for the wedding guests at the Hilton Garden Inn in Frederick. The staff, particularly in the catering department, were very helpful, friendly, and accommodating. Thank you for all your help and advice, and for making it an enjoyable weekend for all.

The hotel itself was very nicely appointed and in a great location. Definitely recommend.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Frederick

Address: 7226 Corporate Court, Frederick, MD 21703
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Frederick
#3 Family Hotel in Frederick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Frederick 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Hilton Garden Inn Frederick is located in the historic area of Frederick, MD. Surrounded by historical and cultural attractions along with the Maryland’s wine country, there is no shortage of places to visit while in town. During your downtime, enjoy free, high-speed internet access, heated indoor pool and fitness center. Order room service or visit the Great American Grill for a cooked-to-order meal. In a rush? Grab a microwavable meal and cool beverage from the onsite Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Frederick Hotel Frederick
Hilton Frederick

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