We have stayed there on 8th of July and I have to say it was great experience.

Staff very helpful, decent rooms - some people complaint about sink size but I guess they are Americans ;)

All in all highly recommended.

Marcin

We stayed at this hotel in September and chose it as we previously stayed here last year and couldn't fault it. We only stayed this time one night as we were just passing through from Almeria. I cannot fault the hotel location as it is just a short walk up into the town. It is also an ideal place for visiting Granada and the surrounding areas. We booked a table in the restaurant as when we ate in it last year it was good. The service this time was terrible. We were kept waiting throughout the whole meal and to be quite honest we were ignored many times. It took 2 hours to get through a menu del dia. To get the waitress to bring us the bill was nearly impossible. We were very polite and asked her twice for this. Both times she ignored us. In the end I stood up and approached her and said I needed to pay. She walked off into the bar area and pushed the bill across the bar. I paid and obviously didn't leave her a tip. I was so annoyed I went to the reception and brought this to the attention of the woman who was on the desk. She said she was surprised by this and would bring it to the attention of the restaurant manager. In my opinion it is a shame that one part of the hotel is being let down by bad service and bad management.

Can't believe this fabulous hotel is only rated 3 star - should be at least 4 star. Everything about it is just perfect for a totally relaxing break. Tucked away in a corner off the main street the unassuming exterior doesn't prepare you for what it's like inside and especially the outdoor areas. Lovely pool, good food, friendly staff and comfortable, clean accommodation. Welcome bottle of wine in our room on arrival. Great base for exploring the Sierra Nevada mountains and the coastal region - hire car recommended.

My partner and I stayed here 2 years ago and quite enjoyed our stay. However, when trying to check out, the receptionist decided to have her morning coffee and the laundry staff were left to tell people to wait ´5 minutos´ til the receptionist returned from her breakfast. This extended to 15 minutes whereby we had to insist we had a plane to catch to make her return to let us check out.
Believe it or not, the exact thing happened again yesterday - 2 years later with the same inconsiderate morning receptionist (who we have just found out is also the OWNER) whose coffee is obviously more important than her guests´ own time.
We booked an economy room this time, and boy was it economy! The TV didn´t work (although they came and replaced it) and when having a shower, the whole bathroom floor flooded. There was discarded toilet roll behind the bidet and the air conditioning was simply a large wall contraption to blow air around the room.
At dinner that evening, we had to stop someone to ask to be shown to our reserved table, where we were left sitting for 10 minutes without being approached while other guests around us were being served. To be fair, I complained and suddenly they became more than helpful, but it was embarrassing since everyone looked around when the very helpful young English speaker came to translate.
When we went to check out the next morning, the receptionist who works the morning shift (NOT the very capable and helpful afternoon receptionist) glanced at us approaching the reception and disappeared through a door. After waiting for about a minute, a member of the laundry staff approached and told us in Spanish to wait for cinco minutos until the receptionist returned. We waited, and waited, and waited and after 15 minutos we couldn´t believe that what happened to us 2 years ago was repeating itself. Yes, the receptionist had disappeared to have her morning coffee at checkout time, leaving guests to wait at her mercy. I then asked the member of laundry staff if I could leave my 15 euros (for my breakfast) and key card at the reception and go, but she said I couldn´t. I then asked in Spanish why the receptionist wasn´t there, and she said she had gone ´tomar un cafe´ (to have a coffee). 20 minutes later my partner and I had had enough, and left our 15 euros and key discreetly at the inside corner of the reception desk and left as the laundry lady watched us.
I returned later that evening to make sure they had received our money and that everything was in order, only to find out that the morning receptionist had ´not received our money´ and accused us by phone of not leaving the money in the first place and tried to invoice us for another 15 euros!
I can´t believe that a hotel owner would abandon her front desk and responsibilities and assume that her own time is more important than her guests´ at checkout time. Furthermore, she leaves her laundry staff to cover for her while they are trying to do their own jobs.
As this is the second time this has happened to us, I would highly recommend that you go somewhere else!
I am angry that I was left waiting so long by her to let us check out of her hotel, only when she feels ready to let you go. I am also quite angry that I have been accused of not paying my way, even though I had returned to make sure everything was in order. How this arrogant attitude expects to produce profit in these times of recession is beyond me. Surely having morning coffee at your desk and allowing your guests to checkout at the same time is more logical? It´s not rocket science and it leaves your guests wanting to return, unlike us who after 2 attempts to like this hotel, will never return or recommend this to anybody.