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“Very nice hotel and friendly, kind staff” 4 of 5 stars
Review of W Atlanta - Buckhead

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W Atlanta - Buckhead
4.0 of 5 Hotel   |   3377 Peachtree Road NE, Atlanta, GA 30326   |  
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Ranked #48 of 188 Hotels in Atlanta
Greenwich, Connecticut
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Very nice hotel and friendly, kind staff”
4 of 5 stars Reviewed April 3, 2014

We spent 2 nights at the W and had a wonderful time! The hotel is very nice, comfortable beds, clean with lovely BLISS bath products, and is in a great location for restaurants and shopping. The most striking thing was the front desk staff- especially Henry- they were friendly and ready to help at a moments notice. Henry offered organize the hotel driver to drive us with the Hotel Range Rover to our dinner reservation and pick us up so we would not have to bother with trying to find our restaurant after a day of traveling. It was greatly appreciated. The hotel also puts out delicious fruit infused water in the lobby which was very refreshing. The lobby is lively and chic and has a fun atmosphere. I would stay here again when in Atlanta!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 4, 2014
DBG5 - Thanks for the fabulous review and we look forward to welcoming you back soon in true W style!

Whatever/Whenever,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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891 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Seattle, Washington
Top Contributor
93 reviews 93 reviews
85 hotel reviews
Reviews in 60 cities Reviews in 60 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed April 2, 2014

Stayed for two nights on business. Was during record cold spell in Atlanta in January 2014, so I didn't go outside more than to get to meetings and dinner. Service is fantastic, rooms quiet and comfortable, layout and decoration unusual but in a good way. Not much to else to say. Great hotel, well managed, enjoyable stay. Highly recommended.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 4, 2014
Kent W - We're glad that our team was able to make your trip to Atlanta during the snow storm enjoyable and hey don't be stanger....you're always welcome to stop by!

All the best,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed March 31, 2014

I visited ATL for the first time w/ a few gf's from March 12 - 17, we stayed at this W for the duration of our stay and it was the best decision ever.The hotel itself was amazing, the front desk staff were ALL verry efficient and service oriented. The lounge bartender (Malcolm, I think?) loved this guy - super friendly and entertained the heck out of me the couple times I sat there. Whi9skey Blue upstairs is great for the atmosphere, but the servers up there are not so good. They are inefficient, rude and slow - kind of disappointing because its a gorgeous spot w great music - they need to replace some of the female servers. Lastly SPECIAL THANKS to AJ in Valet, he made our trip even more enjoyable. Very professional, fast and genuinely helpful! He helped w/ everything and anything he could, gave us great tips for the city and the hotel and looked out for for my friends and I too. Our trip and our stay at the W would not have been as enjoyable experience if AJ werent there to be our "hotel / city guide" THANKS AJ!! We miss you and thank you VERY VERY MUCH, thx for everything!! =)

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 1, 2014
ShirleenEllerington - Engaging and connecting with our guests is a top priority in building loyalty and creating memorable experiences for our guests. From reading your review, it appears that we were successful during your stay and we're so proud of our talent for going above and beyond. On behalf of the entire W Atlanta Buckhead team, it was absolutely our pleasure and we thank you for visiting. Whenever your travels return you to Atlanta, we hope that you'll consider us your new home away from home.

Stay cool,

Renford Parkes
Guest Experience Manager
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Ft. Lauderdale
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2014

We have stayed at several W Hotels around the U.S. We thought the Los Angeles was wonderful but the Atlanta Buckhead W exceeded our expectations. From the front desk staff, restaurant staff, bar staff and even the security guard - EVERYONE was fabulous. They made me feel like family!!! Service is definitely a top priority at this hotel and it shows!!!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 1, 2014
Kaplans33 - Wow, thanks for taking the time to share your recent experience on Trip Advisor! Once you check in, you instantly become a part of our family and Whatever you need, Whenever you want it consider it done. Don't be a stranger....you're always invited and thanks for your continued loyalty to W Hotels & Resorts!

INSIDER TIP... Join us each and every Friday at 5:30pm promptly for an Insider Experience! Shhh...you have to be here to see exactly what goes down!

Kind regards,

Renford Parkes
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warner Robins, Georgia
1 review
5 of 5 stars Reviewed March 28, 2014

The front desk during check-in was extremely helpful. My intentions were to stay one night but we changed our mind at the last minute. The front desk was able to change my reservations, keep me in the same room with the same rate. Also, Bridget in housekeeping was very helpful and made sure I received everything I asked for. Valet was very polite and we never had to wait no more than 2-4 minutes for our vehicle. Great hotel and management!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 1, 2014
Marisha A - We appreciate the 5 star review and we're thrilled to hear that our team took great care of you by extending your reservation and delivering exceptional customer service. Our talent take great pride in creating memorable experiences for each and every guest and we look forward to having you stop by again real soon for another dynamic stay!


INSIDER TIP... Join us each and every Friday at 5:30pm promptly for an Insider Experience! Shhh...you have to be here to see exactly what goes down!

Regards,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
87 reviews 87 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 26, 2014

This hotel is the BEST! From the amazing interiors, friendly staff, fast valet service, helpful local guides, delicious restaurant, awesome rooms, great little extras like delicious drinks in the lobby.
The W Buckhead is in a GREAT area for shopping and leisure - the biggest and best mall in Atlanta is a few minutes walk. I LOVE this hotel and highly recommend it!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 1, 2014
Ellienad - Thanks for making W Atlanta Buckhead your "Favorite Atlanta Hotel." Whatever you need, Whenever you desire, we've got you covered and with style!

INSIDER TIP... Join us each and every Friday at 5:30pm promptly for an Insider Experience! Shhh...you have to be here to see exactly what goes down!

Stay cool,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 26, 2014

Second stay here, and not likely to return given better options in the area.

Pros:
- Bed was very comfortable.

Cons:
- Shower (or should I say "mist"er) was the lamest hotel shower I've had, perhaps ever. Its one of those ultra low flow showerheads, with about 50 misty nozzles, half of which were clogged. It was also an "open" shower style, meaning I froze to death between the mist and the open air flow.
- Loud doors. The doors slam and the latches/knobs are loud. You can hear your neighbors coming and going all the time.
- Limited TV: No Weather Channel, and most channels are not in High Def.
- Wireless Internet was very slow.
- Carpeting was old and worn. Lots of dirt and stains throughout the hotel.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, April 1, 2014
Hey PeterNH! Thanks for giving us another opportunity and we're dissapointed to hear that this last visit did not exceed your excpectations. No matter what goes wrong, there's always a fix and we' d appreciate another chance to deliver an amazing stay from start to finish! Please contact me directly at Renford.Parkes@whotels.com and I will personally oversee every aspect of your experience.

See you soon,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Atlanta - Buckhead

Address: 3377 Peachtree Road NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Atlanta
#39 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Atlanta - Buckhead 4*
Number of rooms: 291
Official Description (provided by the hotel):
The W Atlanta Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood with upscale living, specialty shopping, and the hottest nightlife. ... more   less 
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Also Known As:
w Atlanta - Buckhead Hotel Atlanta
w Hotels Atlanta

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