We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't know why or how this hotel gets such strong reviews” 2 of 5 stars
Review of W Atlanta - Buckhead

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added W Atlanta - Buckhead to your Saves list
W Atlanta - Buckhead
4.0 of 5 Hotel   |   3377 Peachtree Road NE, Atlanta, GA 30326 (Buckhead)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #48 of 188 Hotels in Atlanta
Atlanta, GA
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 42 cities Reviews in 42 cities
34 helpful votes 34 helpful votes
“Don't know why or how this hotel gets such strong reviews”
2 of 5 stars Reviewed July 22, 2013 via mobile

This place is 3rd rate. Very thin walls, old lack luster rooms very slow service. Sort of reminds me of what's happening with The Westin Brand.
Our bed was horrible - feathers sticking through the sheets kept us awake all night
Very loud hotel
Front desk wouldn't let my wife check in until they checked with me first
We won't stay here again

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 23, 2013
rbtvwestfall - We appreciate you taking the time to post a review and I apologize that your W experience failed to meet your expectations. Westin and W Hotels are truly trendsetters in the hospitality industry and we hope that you'll reconsider visiting with us again soon, so that we can demonstrate exactly what seperates our brand of hotels from the rest. We're currently undergoing a project to improve our guestrooms and look forward to hosting you again. In reference to the issue with your wife attempting to get a key, I am sorry if this posed any inconcenience. For the security of our guests, we only issue keys to registered guests of the hotel and simply wanted to get your permission before we issued another key to your room. Take care and thanks for staying with us.

All the best,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

888 reviews from our community

Traveler rating
    452
    179
    132
    74
    51
See reviews for
66
213
84
344
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Naperville, Illinois
1 review
5 of 5 stars Reviewed July 22, 2013

Entire staff was outstanding and very accomodating
Manager - forgot name
Akeen Felder - awesome service and personable
Scott and team- always attentive to all of our needs
Love the decorative rooms and entertainment
Very lively and hip
Great location

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 23, 2013
melliemel46 - It was our absolute pleasure to have you as our guest and thank you for the fine compliments about our talent, who are truly committed to making an impactful impression on each of our guests.

Visit anytime,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 20, 2013

Traveling for business and vacations, I visit many hotels during the year and have received very good service. However, the "W" in Buckhead has won me over with the most impeccable service I have ever experienced. Micheal Farquharson, the Director of Operations, is to be praised for going above and beyond to make certain my twin daughters' special evening (celebrating their 21st Birthday) was extremely memorable. He was able to quickly solve the problem with our room request by providing us with an upgrade in accommodations that made us extremely happy. My daughters also received a birthday card signed from the all of the staff along with flowers and candies served in Martini glasses. In addition, I would like to recognize Henry and Spencer at the Front desk for being immensely helpful and pleasant.
Although I have many points with 2 other Hotels, I registered for the Starwoods Preferred Guest program; the "W" is now my preferred Hotel. Thank you!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 23, 2013
Teddie D - Thanks for the amazing five star review about your W Buckhead experience! We're so thrilled that we were able to resolve the initial issue with your reservation and upgrade you and your daughters to our stunning E-WOW suite to celebrate their 21st Birthday. The birthday girls definitly rocked it out! The Starwood Preferred Guest Program and W Hotels are truly trendsetters in the industry and now that you're a part of the family, there is an abundance of benefits and unique experiences that awaits you. We're glad that your preferred choice of hotels is now W and we'll see you soon!

Always our pleasure,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 17, 2013

Wow! We had a fantastic time at the W. The staff was so helpful and gracious. They went out of their way to make sure we had whatever we needed. Every staff member we encountered was great - from the housekeeping crew to the waitresses to the front desk people! I can't say enough great things about this hotel. The food was delicious, the bed was super comfortable, the work out room was nice - it all made for an amazing and relaxing vacation. I would highly recommend it!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 18, 2013
Mia J - That's exactly what our Whatever/Whenever Service is all about! We're here for our guests 24/7. No matter what. We'll provide whatever you want, whenever you want. Anything. Just ask.

Visit Anytime,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 16, 2013

As noted in other reviews, this W is retrofitted and an older property. You wouldn't necessarily know is from the lobby, bar and excellent restaurant Cook Hall in the front of the hotel. Note that there is no spa or even a small sundry shop, which is unusual for a W. The staff is warm and friendly so it's a disappointment when the rooms are small, the air conditioner is so loud and not well regulated that if you're noise sensitive you should come prepared. The bathrooms are tiny and offer little privacy. The shower makes no sense. You cannot reach in and turn on the water before entering. And water gets all over the floor because there's only half a glass door. The shower can also be difficult to turn on and off, an issue known to the staff which they are ready to fix if you give them a call. Bring a hair dryer if that's what you plan on using as their hair dryers are children's size. Apparently, though, they have better ones but you have to reserve it. Unfortunately we weren't informed about that option until it was too late and they were all taken. Finally, the room phone stopped working on the morning we left. On the plus side, the staff understand the property faces challenges and they're doing the best they can. We were offered a free breakfast on our last day which was very nice but not without incident either. The waiter felt he was unable to leave the covers on the food while we got ready. Never saw that before. They also charged 24% tip which, if standard, is e highest I've ever seen. Would have tipped handsomely but since he was already getting about $15 for bringing food up to the room I didn't think he was entitled to more. Anyway, our stay was flawed and maybe we just had bad luck. Not sure I would stay there again but I'm grateful management recognized that they could have done better and that they learned a few things as a result of what was brought to their attention.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 16, 2013
JsammyLA - We appreciate you sharing such honest feedback, both good and bad regarding your most recent visit with us here at the W Atlanta-Buckhead. What's great about this is the fact that we'll utilize your feedback as a tool for coaching and improving our operation, so future guest's do not experience the same, so thank you. Our vintage W design is unique to the Buckhead area and we're glad to hear that you found our in-house restaurant, Cook Hall quite delicious. Cook Hall recently added a few absolutely delicious new menu items that have been a huge hit so far! I apologize that the shower/bathroom design presented you with an issue during your stay. Issues will occur, but its how you handle and resolve the concerns that make the difference. Our talent and signature Whatever/Whenever Service is truly committed to not only meeting, but exceeding the expectations of each guest. Next time your travels return you to Atlanta, stop by to see us again. You're invited anytime!

Take it easy,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 13, 2013 via mobile

This has been my very first time at the W and it was phenomenal! I loved the s'mores event that was held on the outside patio. The atmosphere as well as the staff was very welcoming, especially, Renford, Scott, Jerry, and Mel. My favorite place was definitely the pool.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 15, 2013
Ashleynfelts - Thanks for the AMAZING review! You chose a great weekend for your first W experience and to see exactly what the W Atlanta-Buckhead is all about. Our S'mores Anyone Event was pretty cool right? The weekends are always fun here at the W Atlanta-Buckhead and you just never know what we may come up with to electrify our guest's experiences. We enjoy interacting with our guests because when you choose to stay with us... it's all about you! Don't be a stranger, you're always welcome to stop by to infuse your mood anytime! Enjoy your W t-shirt :)

Stay cool,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 13, 2013 via mobile

I had an amazing time at the W Buckhead. The staff was amazing, very helpful and friendly. Renford, Scottie,Mel,Henry,and Cyrus were great during my stay. I met them during the smores event and had sooooooooo muvh fun!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RParkes, Guest Experience Manager at W Atlanta - Buckhead, responded to this review, July 15, 2013
princesscharlene - Thanks for stopping by and we're so glad that you enjoyed our S'mores Anyone Event! It definitely brought out the kid inside all of us. We invite everyone of all ages to come visit us here in Buckhead, especially on the weekends...whether it's melting s'mores over the firepit, scooping ice cream floats in our LIving Room or having our flavorful signature Weekend Sip and cookies downstairs, a fun and unique W Buckhead experience awaits! Settle in and stay awhile.

See you next time,

Renford Parkes
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to W Atlanta - Buckhead? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Atlanta - Buckhead

Address: 3377 Peachtree Road NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Atlanta
#38 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Atlanta - Buckhead 4*
Number of rooms: 291
Official Description (provided by the hotel):
The W Atlanta Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood with upscale living, specialty shopping, and the hottest nightlife. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, TripOnline SA, Travelocity, Priceline, Odigeo and Tingo so you can book your W Atlanta - Buckhead reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Atlanta - Buckhead Hotel Atlanta
w Hotels Atlanta

Owners: What's your side of the story?

If you own or manage W Atlanta - Buckhead, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.