As noted in other reviews, this W is retrofitted and an older property. You wouldn't necessarily know is from the lobby, bar and excellent restaurant Cook Hall in the front of the hotel. Note that there is no spa or even a small sundry shop, which is unusual for a W. The staff is warm and friendly so it's a disappointment when the rooms are small, the air conditioner is so loud and not well regulated that if you're noise sensitive you should come prepared. The bathrooms are tiny and offer little privacy. The shower makes no sense. You cannot reach in and turn on the water before entering. And water gets all over the floor because there's only half a glass door. The shower can also be difficult to turn on and off, an issue known to the staff which they are ready to fix if you give them a call. Bring a hair dryer if that's what you plan on using as their hair dryers are children's size. Apparently, though, they have better ones but you have to reserve it. Unfortunately we weren't informed about that option until it was too late and they were all taken. Finally, the room phone stopped working on the morning we left. On the plus side, the staff understand the property faces challenges and they're doing the best they can. We were offered a free breakfast on our last day which was very nice but not without incident either. The waiter felt he was unable to leave the covers on the food while we got ready. Never saw that before. They also charged 24% tip which, if standard, is e highest I've ever seen. Would have tipped handsomely but since he was already getting about $15 for bringing food up to the room I didn't think he was entitled to more. Anyway, our stay was flawed and maybe we just had bad luck. Not sure I would stay there again but I'm grateful management recognized that they could have done better and that they learned a few things as a result of what was brought to their attention.
- Official Description (provided by the hotel):
- The W Atlanta Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood with upscale living, specialty shopping, and the hottest nightlife. ... more less
- Reservation Options:
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- Also Known As:
- w Atlanta - Buckhead Hotel Atlanta
- w Hotels Atlanta