I booked a weekend trip for my girlfriend and I to the W Buckhead in Atlanta. Upon arriving, I was told that the hotel was overbooked and that we might not get the room I specified. What!!?? I was not happy with this. I had requested a room with a closed off bathroom because I had noticed in most of the photos of the rooms that the bathrooms were glass and mostly open to the room space. Meaning if you are traveling with your spouse or girlfriend there is no privacy for going to the bathroom. I can understand how this can be seen as sexy for taking showers but going to the bathroom in privacy is not an option! I quickly learned that all of the rooms were designed this way.. I had also paid for an upgraded king room or the "Spectacular King!" there was Nothing Spectacular about it! It was a very tiny room about the size of my closet in my house. This left me to wonder what the standard king room looked like. When I mentioned this and felt that I had not gotten the room I paid for, the hotel management informed me that this was normal and all of the rooms were very small! I was not happy with this considering that we had just stayed in the W Midtown and I was very impressed with the standard room and I felt that the Buckhead location would be close to the same.. When we wanted to leave for dinner I was told that I had to go downstairs and wait in line at the valet to get my car, because they were too busy to take calls, What!? Not Happy once Again!! Then when we returned from dinner around 10pm we had to sit in traffic in line for the valet for 20min just to get back in to the hotel because there is a very popular bar/lounge on the roof of the hotel and the valet gets overwhelmed every weekend from the amount of people going to the roof top bar. I would think that the hotel should have a separate entrance for paying guests, especially for the price I was paying to stay at this hotel! When we recently stayed at the W Midtown over New Years we had no problems and even with their huge party that they had we were able to get in and out smoothly during peak valet hours! The W Midtown was a much better property and I would recommend staying there instead of the W Buckhead! I will never go back to this hotel again! I felt like it was a total rip-off!! I've stayed in 5 star hotels my entire life and I know and appreciate great service and amenities. This property was not worth the money nor the headaches! If you want to stay in the Buckhead area there are much better choices. Recently I stayed at the Westin less than a block away from the W and even though it was an older property, I felt I got what I paid for and it was suprisingly nice and comfortable. The Westin being older and much less per night was incredible compared to the W Buckhead! What a Shame Starwood hotel group(W hotels)!! Although I will probably visit other W hotels I would not reccomend the W Buckhead to anyone!!
This property could probably be a much better hotel but be for-warned that the propert is only so big so having a spacious room is not ever going to be an option unless you book a penthouse suite.