We come to Atlanta quite frequently for business but not in this particular area, Buckhead. We looked up the Fairfield Inn & Suites and assumed that it would be a good hotel in comparison to the other Fairfield Inn's we have stayed at. First, we checked into the room and we noticed there was no iron, okay we overlooked that and went to the restroom and noticed that there was urine on the floor under the toilet all over the floor as if this bathroom was skipped by the housekeeper. I wanted to call the front desk to inform them what was wrong, surprise! the phone did not work so I had to call the hotel from my cell phone. This is ridiculous. The manager said he was going to switch us out after he came and looked at the problems, I asked how long it was going to take he said 5 minutes, try 25 minuted instead! We had 20 minutes to get to our dinner reservations, which we did not make it on time. Finally, we got switched out to the second room, which was even worse than the first room, we walked right in and noticed that there was a patch of carpet missing as if I checked into a mom n' pop motel in the middle of nowhere, and to the right of the missing carpet patch there was a band-aid by the lamp shade! In addition to the band-aid there was scuff marks all over the walls, at this point we had enough, I would not stay here for $5. The front desk clerk then told me leave because I had already switched to 2 rooms, and that I should go somewhere else instead of staying there. I believe a hotel in a great area paying $139.00 + tax a night, I deserve a room nicer than this as well as great customer service. I WOULD NEVER RECOMMEND ANYONE STAYING HERE! Keep driving and stay at the Springhill Suites, This Fairfield Inn and Suites should lose its franchise flag and become a motel. Please, view the photos I have posted.
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- Also Known As:
- Fairfield Inn And Suites Atlanta Buckhead
- Fairfield Inn & Suites Atlanta Buckhead Hotel Atlanta
- Fairfield Inn Atlanta
- Fairfield Atlanta
- Atlanta Fairfield Inn