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“hotel staff” 4 of 5 stars
Review of Holiday Inn Express & Suites Atlanta Downtown

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Holiday Inn Express & Suites Atlanta Downtown
2.5 of 5 Motel   |   111 Cone Street NW, Atlanta, GA 30303 (Formerly Centennial Inn)   |  
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Ranked #46 of 188 Hotels in Atlanta
Bath, United Kingdom
1 review
“hotel staff”
4 of 5 stars Reviewed October 1, 2012

I stayed at the hotel, in late September 2012. I found all the staff extremely friendly and couldn`t do enough for you.
The hotel was close to the centre of Atlanta, within walking distance of most sites to see.
The staff were very helpful on giving restaraunt advice, localities, quality of food and approx costs.
The staff even changed the mezzanine television from CNN to the Ryder Cup

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
Thank you for writing a review of your recent stay with Holiday Inn Express & Suites. We are pleased to hear that you had a wonderful stay. We take pride in our Guest services and we appreciate your acknowledgment of our staff member efforts. If our team can assist you in planning a future stay with us, please do not hesitate to give us call and it will be our pleasure to welcome you back.
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Loganville, Georgia
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 30, 2012

I have read many reviews good and bad on this hotel so here is the real scoop.

I called prior to arriving to ask about parking and was told it is right across the street. We arrived at 2 (before check in time) and was greeted by very friendly front desk staff that told us our room was ready for us.

Yes the room was small, but very nice.

Parking-they charge $15 for in and out parking and it is just added to your bill. We did not need in. and out. we were parked from 2pm to 10am the next day and paid $8 for parking.

This is a great hotel in downtown Atlanta close to everything. what a find.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
We thank you for your lovely review for our hotel Holiday Inn Express & Suites. It's great to hear you received professional and prompt service from the staff and found the location to be excellent. I am happy to hear that we were able to give you an early check in. We hope to see you soon.
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Fletcher, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2012

We stayed at The Holiday In Express and Suites during a very busy time. It was family weekend at GA Tech and there was also a music festival downtown. You would have thought the staff would be stressed, but instead they were friendly and helpful. The parking fee is well worth the $15 fee. We came in when the locked garage was closed, and the attendant met us and let us in. The next morning we woke to the smell of fresh coffee and a great complimentary breakfast. My only complaint was that the beds were so comfortable I didn't want to get up! The rooms are compact, but well planned out. We would definitely stay again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
The entire staff of Holiday Inn Express & Suites thank you for such a great review and the kind comments and for choosing us as your Atlanta destination. We certainly enjoyed having you with us. We are so happy to hear that you were able to enjoy our complimentary breakfast. We are very proud of it and make every possible effort to keeping it enjoyable. When our guest only complain is great compliment on our sleep quality of the bed, we know we are on the right track towards exquisite atmosphere and uncompromising customer service. Our team took pleasure in assisting you with your stay and truly looks forward to serving you again when your travels return you to our area
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Atlanta, Georgia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2012

The staff went out of their way to make sure everything was perfect for my stay. They were very friendly and courteous. I also liked the DirecTV they had in the rooms with all the same channels I get at home.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
We are delighted that you found our staff friendly and they were efficient and courteous to make your stay perfect. We are proud of our subscription of all the High definition HBO channels and we were happy you enjoyed them. We hope to welcome you to our address again soon
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Idaho Falls, Idaho
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 15, 2012

Hotel is in a good location and minutes from the MARTA station, CNN, Olympic Memorial Park and Coca Cola .We walked out at night with no trouble. Property has obviously been renovated and our room with 2 queen beds although small was adequate for our stay and had extremely comfortable beds but would have to agreee that 4 people with luggage would be fighting for space. Didn't experience any issues with the elevators and we were on the sixth floor. Wanted to make tea before retiring but only had 1 hot drink cup and got no response to calling the front desk. Since we were both in our PJ's we didn't want to get dressed and go downstairs again. Breakfast in the morning was adequate for our needs and all in all we were satisfied with our stay and would probably stay there again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
Thank you for choosing Holiday Inn Express & Suites Atlanta Downtown to be your host for your stay. We are at a perfect location for business traveler and tourists, walking distance from attractions, conference center and lots of restaurants. Thank you for sharing the feedback from your recent stay. Your compliments and comments were appreciated and shared with the team. Our team will be happy to assist you in planning your next stay, so whenever you are ready to return to Atlanta, Downtown, please give us a call and let us take care of the travel details for you. Once again, thank you for staying with us.
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Greenville, South Carolina
Top Contributor
79 reviews 79 reviews
75 hotel reviews
Reviews in 53 cities Reviews in 53 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed September 13, 2012

Pros of this hotel:

- Helpful and friendly front desk staff
- Great price for the location, especially considering the fact that we visited over a major holiday weekend. Walking distance to convention hotels (about 4/10 of a mile) and seemed to be a good/safe area - several times I walked back late at night, once by myself (and I'm female) and I never felt unsafe.
- Very clean, both common areas and rooms.
- Continental breakfast is included
- Comfortable beds

Cons of this hotel:

- Parking garage is a huge pain. Not only is it very tight and nearly impossible to maneuver, but the hotel staff has to let you in and out of it.
- Our room was *tiny*. We had a standard room with 2 double beds and you could barely move in there with just two people and four days' worth of luggage. I can't imagine having more than two people in a room that's supposed to sleep four!
- Breakfast selection is limited and it ends at 9:30, which is way too early, especially for a weekend. I've never stayed at a hotel that included continental breakfast that ended before 10 AM and had to get up far earlier than necessary in order to partake in this breakfast because of the early end time. One morning I arrived for breakfast at about 9:20 and they were out of milk, half and half, and I think a few other things as well.
- Awful elevators. Sometimes they were all working; most of the time they were not. The hotel was booked solid so imagine how long you have to wait for one when they only fit about 3-4 people to begin with - they were so small I felt as if I was back in Europe - and only one of them is working.
- I have no idea what they were thinking when they chose the toilet paper holders for the bathrooms. They were basically impossible to utilize.

I understand that this hotel was recently renovated and that it is located in a very old building, but I do wish I'd been notified beforehand of the parking garage, limited elevator service, and lack of space/storage in the rooms and bathrooms.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
Thank you for writing a review of your recent stay with us. Your compliments and comments were appreciated and shared with the team. We are very sorry you experienced an undesirable stay. Your satisfaction is very important to us and we appreciate your feedback. Your comments will help us correct these service issues. We hope that you will consider giving us another chance and staying with us next time you visit Atlanta
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Clarksville, Tennessee, United States
1 review
5 of 5 stars Reviewed September 12, 2012

This is probably in my top 5 hotels I have ever stayed at. We stayed here last year prior to the renovations and at that time it was adequate. But since the renovation it is very nice. Is it in the class of a 5 star hotel? No, but it does not bill itself as such either. We stayed in the double Queen and I found it a very nice clean and comfortable room. It is within walking distance of all major attraction downtown as well as the MARTA. The secret weapon of this hidden gem is its staff. Vira, Otha, and the rest are well above top notch. They went above and beyond to make sure our stay was more than pleasant. By the time we left we felt almost like family. I heartily recommend this hotel to anyone traveling to the downtown area.

Room Tip: Double queen or the King executive. Beware the standard double room if you have allot of belongings...
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEAtlanta, Front Office Manager at Holiday Inn Express & Suites Atlanta Downtown, responded to this review, October 2, 2012
I wish to extend my sincere gratitude for your recent review for our hotel Holiday Inn Express Atlanta Downtown. We appreciate your acknowledgement for our staff members. Our exquisite atmosphere and uncompromising customer service make us a truly unique destination. Thank you for the lovely feedback, we will share all comments and compliments with our staff and they love to hear what our guest have to say. We appreciate your stay with us and we hope to see you soon.
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Additional Information about Holiday Inn Express & Suites Atlanta Downtown

Address: 111 Cone Street NW, Atlanta, GA 30303 (Formerly Centennial Inn)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Atlanta
#48 Family Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Downtown 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to downtown Atlanta's most conveniently located hotel — the new Holiday Inn Express & Suites Atlanta Downtown. Centered in downtown Atlanta, the Holiday Inn Express provides guests with affordable accommodations within close proximity to Atlanta's world-famous attractions, including the Georgia Aquarium (3 blocks), World of Coke (3 blocks), Philips Arena (4 blocks), CNN Center (4 blocks), Georgia World Congress Center (4 blocks), Centennial Park (2 blocks), and AmericasMart (2 blocks). Whether you're in Atlanta for business or to unwind with your loved ones, you'll enjoy our comfortably-appointed guest suites, which now include complimentary high-speed Internet and a host of other amenities. Not to mention, you'll savor our complimentary full hot breakfast before heading into town for the day. Enjoy the best of comfort and convenience at the Holiday Inn Express & Suites in Downtown Atlanta. Remember, we're within walking distance to Atlanta's most-visited attractions and venues. ... more   less 
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Also Known As:
Centennial Hotel Atlanta
Super 8 Atlanta
Atlanta Super 8
Atlanta Super Eight

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