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“Friendly staff, clean hotel” 4 of 5 stars
Review of Hampton Inn and Suites Atlanta Downtown

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Hampton Inn and Suites Atlanta Downtown
2.5 of 5 Hotel   |   161 Spring St NW, Atlanta, GA 30303 (Downtown)   |  
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Ranked #60 of 190 Hotels in Atlanta
Flemingsburg, Kentucky
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Friendly staff, clean hotel”
4 of 5 stars Reviewed November 15, 2012

Went to Atlanta to watch college basketball at the georgia dome. Friendly, helpful staff. Clean lobby and impressive rooms with those Famous Hampton Inn beds. Slept wonderfully all 3 nights. Had an impressive spread for breakfast each morning, and the lobby staff answered every question and even provided 3X5 cards with walking directions to nearby attractions. 15 minute walk to georgia dome, world of coca cola. 5 minutes to Piddy Pats, Marta terminal, Centennial Park. Would stay at this hotel again without hesitation

Room Tip: Rooms on the west side of the bldg are more spacious but overlook the alley where trash is picked up...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
161HamptonGM, General Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, November 19, 2012
Dear shane w,

Thank you for taking the time to post a wonderful detailed review about your recent stay here at the Hampton Inn & Suites Atlanta Downtown.

I’m glad you found our location to be convenient and our rooms clean and well appointed for your needs. Hopefully the team you came to support was victorious.

We look forward to having you back. Keep in mind Atlanta is the host city for the 2013 NCAA Men’s Basketball Championship!

Hospitably Yours,
Andrew May – General Manager
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532 reviews from our community

Traveler rating
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    169
    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Atlanta, Georgia, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 13, 2012

Had a 5 day stay here in early November 2012. The hotel staff stole my boyfriend's Nike basketball shoes and the box they were in.

First the staff claimed they didn't remove anything from the room. The front desk confirmed they will not remove anything from the rooms unless asked. Then their story changed, saying they did throw a box away, but didn't know about anything inside (but there were 2 other boxes in the room untouched). 4 days after we'd gone home from our trip, the hotel calls and leaves a voicemail saying they did throw away a box with Nike shoes in them, the maid said they look worn and assumed it was trash. Their excuses were different each time. The Hampton Inn staff STOLE from us and NO reimbursement efforts have been made.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
161HamptonGM, General Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, November 15, 2012
Dear Narine G

I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this incident to my attention and allowing me to follow up with my Housekeeping Manager. I apologize for the level of service you’ve received thus far regarding this incident. If I can assist you further, please let me know.

Hospitably Yours,
Andrew May – General Manger
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Jacksonville, FL
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 10, 2012

We were visiting Atlanta area for a convention in the Georgia World Congress Center and booked this hotel because of Trip Advisor reviews. We were able to walk to the Center, via Olympic Park. It was beautiful in the fall with the colored trees. CNN was next to the GWCC and hosted an array of fast food eateries. The Hotel was so very comfy, with great mattresses, pillows, and lightweight but warm comforters. Breakfast was great, always eggs, meat, cereal, fruit, yogurt, muffins, pastries, grits, oatmeal, juices, coffee....etc. if you didn't have time for breakfast, they pack you a bag breakfast!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
161HamptonGM, General Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, November 19, 2012
Dear Debcap0706,

Thank you for taking the time to post a great review about your recent stay here at the Hampton Inn & Suites Atlanta Downtown.

I’m glad our location was convenient for your recent business trip to Atlanta. As you pointed out we are within walking distance to the Georgia World Congress Center (GWCC).

Looking forward to having you stay with us again!

Hospitably Yours,
Andrew May – General Manager
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Glasgow
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 9, 2012

A well situated hotel for public transportation. . The room was spacious and had plenty storage and a safe deposit box. A comfortable bed with clean bedding gave a good nights sleep.
Breakfast was included and this was all self service. The only slight downside was everything was disposable - plates, cutlery and cups. However, the quality of the food was quite acceptable in this price range of hotel. No restaurant in this establishment but plenty of decent eating places around about. Free internet for guests
Staff were welcoming and friendly. Would use again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
161HamptonGM, General Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, November 19, 2012
Dear holidaybabeglasgow,

Thank you for taking the time to post a review about your recent stay here at the Hampton Inn & Suites Atlanta Downtown.

I’m so glad you enjoyed the hotel breakfast and found our location convenient to lots of restaurants within walking distance.

We look forward to welcoming you back soon!

Hospitably Yours,
Andrew May – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 7, 2012

Some of the staff remembered my name, all of them had warmth and interest in pleasing the guest.The hotel is historic. The dining area has 15+ ft. ceilings. Breakfast is the standard that Hampton bases their reputation on. The suite rooms are comfortable and very clean. Ours had 10-12'ceilings. Location is across less than a block from the Westin and across the street from the Marriott. Its about a 15 minute walk to the convention center. It is a few blocks from the aquarium and the Coca Cola Museum.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton-Atlanta, Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, November 9, 2012
Dear Travelmaven1,

Thank you for taking the time to post a great review about your recent stay with us at the Hampton Inn & Suites Atlanta Downtown.

I’m so happy you enjoyed your stay and our staff made you feel welcome.

We look forward to welcoming you back soon!

Hospitably Yours,
Dana Lamb - Hotel Manager
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Clifton, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 30, 2012

pros- the hotel is very convenient for those who want to see the atlanta sites. it is generally clean and the staff is very friendly. the coffee/tea available 24/7 was a great touch.

cons- rooms are quite small. my room had a mild funny (though not unbearable) smell taht probably would have been gone if the room could be aired out. alas, the windows of the room don't open. if you are arriving at night and are looking for some standby needs, make sure you get them before you arrive in downtown. there is little available at night (ie no convenience stores, small supermarkets). fitness room only had minimal equipment. tehre is no pool. maybe my expectations were too high based on all teh reviews and it is a great value for its location, just don't expect a great hotel. acceptable, good, but definitely nothing special.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
161HamptonGM, General Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, November 1, 2012
Dear ajayaj,

Thank you for taking the time to post a review about your recent stay here at the Hampton Inn & Suites Atlanta Downtown.

I’m glad you found our location to be convenient and our rooms clean and well appointed for your needs. I’m sorry that we fell short of your expectations and only viewed your stay as “ok”. As you pointed out, we are in a downtown urban setting and like a few of our competitors we don’t have a pool onsite. As for availability of convenience stores, there are two stores located within 2 blocks of the hotel. One of them being a national chain- CVS drug store.

While I understand that you have many choices for lodging in the downtown area; I hope that you will still consider staying with us when you travel to Atlanta again.

Hospitably Yours,
Andrew May – General Manager
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Concord, CA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2012

I enjoyed my three nights at the Hampton Inn in downtown Atlanta in late September. The location was perfect. I was traveling alone and walked around Centennial Park and took the MARTA to Midtown. I dined at the nearby Hard Rock Cafe, and Legal Seafood which was across from the aquarium. I did not venture out alone after dark. My room was just the right size for a solo traveler, and I did not hear any noise from neighbors or the street. I utilized the business office, but not the exercise room. The breakfast was fine as I only eat oatmeal for breakfast, and the oatmeal was very good.

The only negative was that a front desk staff member gave me the incorrect directions to the botanical gardens, which I was trying to get to by MARTA. The MARTA is very convenient. Had I known how convenient it was, I would have taken it from and to the airport instead of spending $29 round trip for the airport shuttle.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
161HamptonGM, General Manager at Hampton Inn and Suites Atlanta Downtown, responded to this review, October 30, 2012
Dear ILoveLuci,

Thank you for taking time and effort to post a great review about your recent stay here at the Hampton Inn & Suites Atlanta Downtown.

Sorry for the confusion about directions with one of my team members. We offer maps at the desk so directions will not be given incorrectly.

We look forward to welcoming you back soon!

Hospitably Yours,
Andrew May – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Atlanta Downtown

Address: 161 Spring St NW, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Business Center with Internet Access Free Breakfast Kitchenette Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Atlanta
#62 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Atlanta Downtown 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hampton Inn And Suites Atlanta Downtown Hotel Atlanta
Hampton Inn Atlanta
Atlanta Hampton Inn

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