I had a reservation for your propery for a 1BR suite to accomodate 3 adults & 1 infant. However, upon arriving at the hotel I was told that there was no room available, even though it was a pre-paid, guaranteed for late arrival room. These were the steps taken by your front desk manager (Fred) to resolve me problem:
*. Located a special needs room that had a full-size bed. Asked whether that room could accomodate us, he said that it was not his problem, and for us to figure it out.
*. Since the hotel was overbooked, I asked to be put at another Hilton property. Fred said it was not his problem, and would not call other properties.
*. Did not believe that my reservation had a guaranteed room, or a guaranteed room type for that matter. I had to pull up the reservation on my phone and show him. He said he couldn't see it on the phone and requested for me to go get a printout instead.
*. When asked to speak with a manager, he said he was the manager and he was in charge. When I asked for his business card, he did not give it.
*. After a while, he said "I'M DONE DEALING WITH YOU." I was shocked to hear this from a person in the hospitality industry, leave alone front-desk staff. There was nothing more that we could do, except leave the property.
We arrived around 3am, and I had driven all night and just wanted to rest at this hotel. My wife & I were travelling with our 7-month old daughter, who was also understandably tired. Instead of resting, we had to deal with this rude, uncaring front office manager for a good 30-45 minutes, and then try finding accomodation -- which was unsuccessful given the time of day and how reservations work.
- Also Known As:
- Doubletree Guest Suites Atlanta-Galleria Hotel Atlanta
- Doubletree Guest Suites Atlanta-Galleria Hotel
- Doubletree Hotel Atlanta Galleria
- Doubletree Atlanta
- Official Description (provided by the hotel):
- Beautiful Guest Suite Hotel located in the heart of the Cobb Galleria Business District. Each suite is 600 sq. ft. with a parlor and seperate bedroom, some have Jacuzzi tubs and some have walkin showers. Property offers 5,000 square feet of flexible Meeting Space to accommdate up to 250 guests. Close proximity to major interstates and Downtown Atlanta attractions. Within walking distance to dozens of restaurants, shopping and entertainment. ... more less
- Reservation Options:
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