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“Good comfort” 4 of 5 stars
Review of Extended Stay America - Atlanta - Clairmont

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Extended Stay America - Atlanta - Clairmont
2.5 of 5 Hotel   |   3115 Clairmont Road, Atlanta, GA 30329   |  
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Ranked #132 of 188 hotels in Atlanta
Atlanta, Georgia
1 review
“Good comfort”
4 of 5 stars Reviewed February 23, 2013

I think that its convenient, the staff was awesome very attentive, courteous, to all my needs. I had two complaints and they were resolved so quickly it was as if it never happened! I enjoyed having the WiFi, nothing on TV so was able to get some work done and watch my Netflix! They supply dishes, toaster, coffee maker, and microwave. It really is convenient to have a night in with a movie. Overall I would recommend very cost effective for a family, a bit pricey but comfortable experience!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Clairmont, responded to this review, February 25, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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27 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
Decatur, Georgia
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 15, 2013

I reserved a Non-Smoking Studio Queen room, weeks in advance, at the Clairmont Extended Stay location. The night I checked in, in January 2013, I found I’d been given a smoking room, and was offered no workable solution by the manager. I phoned the head office right away, and was given no help at all.

While on the phone with the completely unhelpful customer service department , I had time to absorb the overwhelming negatives of this hotel: the strange men loitering in the lobby, hovering too close to the reservation desk; the loud man walking up and down the corridor, yelling into his phone; the smoke detector dangling by its wires from the ceiling; the sticky carpet I wouldn’t dare set a bare foot upon; the beaten furniture; and finally, the unmistakable stench of stale smoke. The whole establishment was rundown, reeking of an utter lack of care. I’ve stayed at many long-term-stay hotels over the past 20 years, on business travel, and this, by far, was the worst I’ve ever seen.

I could not possibly stay there. That night, I was completely inconvenienced and obliged to make other impromptu arrangements elsewhere immediately, at great additional financial and time expense.

For these reasons, I can only give this hotel the poorest rating.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Clairmont, responded to this review, February 19, 2013
I appreciate you taking the time to write a review of your experience with us. The situation you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing our policies and procedures relating to what occurred when you were there. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Additional Information about Extended Stay America - Atlanta - Clairmont

Address: 3115 Clairmont Road, Atlanta, GA 30329
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #132 of 188 hotels in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Clairmont 2.5*
Reservation Options:
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Also Known As:
Extended Stayamerica Atlanta Clairmont Hotel Atlanta
Extended Stay America Atlanta
Extended Stay Atlanta
Atlanta Extended Stay

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