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Holiday Inn Express Atlanta NE I-85 Clairmont: Traveler Reviews

2.5 of 5
2920 Clairmont Road, Atlanta, GA 30329 (Formerly Wingate by Wyndham Atlanta - Clairmont)
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Holiday Inn Express Atlanta NE I-85 Clairmont
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34 reviews from our community

    Trip type
Traveler rating
    18
    5
    7
    3
    1
Date Rating
Reviewer
3 reviews 3 reviews
“Great Customer Service”
4 of 5 stars Reviewed June 23, 2012

I am Guest Service Manager @ another Holiday Inn property in Georgia therefore I am very particular when it comes to the level of Customer service I expect to receive when staying at any hotel or resort. Snai checked us in & out during our stay June 22nd. She was very knowledgeable of her role and was fast and very friendly! Erica in housekeeping I believe was very nice as well. She happen to be @ the front desk when I checked out. The decor is gorgeous and very modern as well. Enjoyed my stay thoroughly & will definitely return!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northfla
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Good Value”
4 of 5 stars Reviewed June 20, 2012

Good Value and a nice Hotel for the money. Very pleasant amenities and the breakfast was really good. I would stay there again. Thank you for your good service! A good night sleep was all I needed.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pensacola, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“A good location”
3 of 5 stars Reviewed May 28, 2012

Overall, the hotel is not bad. It's well located, just a stone's throw from interstate 85, and there is a Greek restaurant and a French restaurant practically within walking distance. A few miles away is a Krogers. The room was spacious, with a microwave, refrigerator and adequate bathroom. My only complaint was the breakfast bar. Allegedly breakfast is served from 6:30. We arrived about 7:15 and the eggs and sausage were already gone. We stood around for at least 5 minutes, thinking someone would replenish it, but it didn't happen. I asked at the desk and I was told that there was only one person working the breakfast bar and it would be a few minutes. Since we had to be somewhere, we just ran through MacDonald's. As we were checking out, I thought I would get some coffee to go (around 9am) and, of course, the coffee pots were empty. I overheard the employee telling a customer that she was always the only one serving and it's hard to keep the breakfast replenished after about 45 minutes. She went to get coffee and came back to tell me it was brewing and would take a while. Now, Holiday Inn Expresss is a major chain, and it seems inconceivable to me that the breakfast bar would be so shoddy. It's really inexcusable.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Great 5-day Stay!”
5 of 5 stars Reviewed May 20, 2012

We just completed a stay within the Holiday Inn Express at I-85/Clairmont. This hotel is a converted property as it used to be an old Wingate Inn. Apparently it was purchased by the folks who own the Holiday Inn Express, and in so doing, remodeled the property.

Our experience within this property was overall pleasant. We gave it a 5-star rating despite the fact that they have flat-screens in the rooms that don't really get HD reception, but rather a grainy reception that's far from HD. But in all honesty, we didn't choose this hotel to check out its HDTV offerings.

We got a room in the 3rd floor. It was interesting to see that the floor plan of the room was one of the most spacious for a 'regular' room in Atlanta. Unlike most hotels in Atlanta, the floorplan/outlay of the room afforded us ample room without feeling like we were ever stepping on each others toes.

We cannot mention the complimentary breakfast as we were never awake early enough to enjoy it LOL. The property is clean, well kept, the house keepers are always happy to help you. We had the best experience with Olivia, the front-desk attendant. She was very courteous and made sure we always had a place to eat based on recommendations, including making our overall stay a great one based on having to check out early and affording us a an early-check out rate.

Overall, very impressed with the property. Will definitely be returning. Hopefully upon returning the channels on TV will actually be HD so as to compliment the HDTV sets within the rooms, rather than the grainy picture we experienced throughout our stay.

Room Tip: Probably best to get a room in the 3rd/4th floors as they seem more quiet.
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wilmington, North Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Average Hotel to stay at”
3 of 5 stars Reviewed May 6, 2012

We stayed recently one night. The only real issues we found was the breakfast bar area tables were dirty when we met in the lobby with other family members early friday evening. That night we came back and a group had eaten dinner at the tables and the tables were never cleaned. We then came down at about 7 am for breakfast and all the tables still had food on them(as in not being wiped down). We also noticed the trash can in the breakfast bar area was so full you could not put any trash in it. The only other issues that show some concerns that the door at the end of hallways were never locked and the light outside the door was blown out. It was kind of dark there but we did see a security guard walking the property so it was not a real concern. The rooms have a good decor and the hotel looks as they had a recent remodel of the rooms. The outside looked a little dated but once in side it was decorated nicely.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta NE I-85 Clairmont, responded to this review
June 17, 2012
Dear mrholiday30,

Thank you for your review regarding your experience. We are pleased you liked your room accommodations and our decor. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. I will follow up with the staff to ensure that similar incidents won't happen again. I appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Holiday Inn Express Atlanta NE I-85 Clairmont

Also Known As:
Wingate By Wyndham Atlanta - Clairmont Hotel Atlanta
Wingate By Wyndham Atlanta - Clairmont Hotel
Address: 2920 Clairmont Road, Atlanta, GA 30329 (Formerly Wingate by Wyndham Atlanta - Clairmont)
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#83 Business Hotels in Atlanta
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Holiday Inn Express Atlanta Clairmont is ideally situated just north of downtown Atlanta on I-85 at Clairmont Rd (exit 91). We feature large, newly renovated rooms with flat screen HD TV's, refrigerator, microwave, coffee maker, iron and board, and hairdryers in every room. Our hotel offers free full hot breakfast, free wifi, a 24 hour business center, whirlpool and exercise room. We are located near the government offices of the FBI, GBI, Dept of Labor and Revenue, and US Fish & Wildlife. Also close by are Emory University, Peachtree-Dekalb Airport(private), VA Center and Hospital, Oglethorpe University and the Buckhead shopping and entertainment district. ... more   less 
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