Awestruck by its sheer size, the Marriott Marquis is a wonderful hotel. I was there for a huge conference - several thousand people - and they would have received a 5 from me if it weren't for their maid service.
The way they were able to handle thousands of people with smiles and Southern grace won my admiration. The breakout rooms were immediately attended to by their always-ready-to-help staff, Walmart-style greeters stood at the bottom of the escalators ready to help with directions to the sometimes confusing room names and numbers.
They obviously apply the 6 Rule - if they came within six feet of a guest, they say these six words, "How can I help you, Ma'am/sir?" Or appropriate variations on that theme.
Kudos to the kitchen!!!! Our meals in the restaurants were fast and tasty, the wait staff efficient and very friendly. We never felt rushed so they could flip the table.
My only negative comment is for their housekeeping service. In the four nights we stayed, we had trouble every day. Upon arrival, the previous guests had "gifted" us with paper clips, candy and hair found in places I thought should have been vacuumed since I saw them laying on the floor without searching under beds or behind furniture. The first full day, they totally skipped us. I called early afternoon and was assured that someone would come but they never showed. Upon the second call, after supper, the bellman showed with towels which was nice. The next day they cleaned but didn't leave enough towels, and a few odds and ends, like coffee cups. I stole them off the cart on another floor rather than call again. Day three was a repeat of day two and day four, they'd forgotten us again but came back when I called around three-thirty. If we'd been in a room far from others or the first or last in a row, I'd cut them more slack, but we were in the middle.
The rooms are very small and my bed was worn to the point it tilted.
In conclusion, wonderful place. They could improve housekeeping, though. For that price, I expect more. Parking is very pricy, there are no mini-fridges or microwaves in the room, no free breakfast and no free Internet.
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- Also Known As:
- Marriott Marquis Atlanta Hotel Atlanta
- Marriott Atlanta
- Atlanta Marriott