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“Dirty Hotel room” 2 of 5 stars
Review of DoubleTree by Hilton Hotel Atlanta - Northlake

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DoubleTree by Hilton Hotel Atlanta - Northlake
3.5 of 5 Hotel   |   4156 Lavista Rd, Atlanta, GA 30084 (Formerly Magnolia Manor Hotel)   |  
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Ranked #60 of 188 Hotels in Atlanta
indpls, United States
1 review
“Dirty Hotel room”
2 of 5 stars Reviewed April 4, 2014

When i walked into my room, 1st thing i saw was a cigarette butt on the floor, smell of smoke in the bathroom, 2 used wash clothes hanging over the shwer rod, hair behind the door in the corner, and the next day the maid stopped by and asked if we needed anythg, however they had no clean towels and i never got any that day. i was very disappointed with my stay.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, April 7, 2014
Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. We appreciate your business.

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 reviews from our community

Traveler rating
    162
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    55
    27
    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Independence, United States
1 review
5 of 5 stars Reviewed March 31, 2014

Excellent room, your staff, and the restaurant top of the Line. I had a problem with the phone in my room ad your staff made arrangements to fix it. Upon my return within 2 hours the service had been restored. Thank you for a Great Stay

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, April 1, 2014
I am glad to hear you enjoyed your stay and know that we addressed your issue in a timely manner. I will be sure to share your comments with my team. We hope you will return if you are back in the area in the near future. We appreciate your business!

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brinkley, United States
1 review
4 of 5 stars Reviewed March 27, 2014

Great location for our needs, close to family and hospital. Restaurants and shopping close by as well. Clean rooms, great rate and friendly staff. Yummy cookies!! Will definitely stay in this hotel again next time the need arises.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, April 1, 2014
Thank you for taking the time to review our hotel. I am glad to hear your stay was enjoyable and it met all of your needs. Hope you return if you are back in the area. We appreciate your business!

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, United States
1 review
5 of 5 stars Reviewed March 24, 2014

As usual for double trees a lovely warm welcome and cookie. Very nice hotel, pool lovely and surrounding area very nice. Room was nice and spacious and clean. The Double Tree is just such a place. The rooms are large and very comfortable.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, March 27, 2014
Thank you for your comments. I am glad to hear you enjoyed your stay. I hope you will return if you are ever back in the area. We appreciate your business!

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eden, Georgia
1 review
2 of 5 stars Reviewed March 23, 2014

This was by far the noisest hotel i have ever stated in. I tried turning on the A/C to hide the road noise, no help. I was very disappointed. The door was falling off the fridge, I had to get clean Towels, i asked for coffee and got none the first day, plenty the second day. I checked out a day early so i could get some sleep.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, March 27, 2014
Thank you for your comments. We have addressed the door problem you had with your refrigerator. We should be aware of those issues before you arrive, however in the event you happen to return please know that you may report anything like that immendiately and we will make sure to get it fixed before you depart. We appreciate your busines.

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 20, 2014

Just ok, I would not steer you away if you got a great rate here.... In my stay this week I noticed some mystery goo on the duvet cover and the carpet is ready for a refresh. There was also a big chip in the tile floor of the bathroom. The bamboo floors In the lobby are in dire need of replacement and the breakfast room floor is sometimes sticky. The biggest issue here is the constant traffic noise from I - 285 being right out your window. The bright spot is Marlo's restaurant. So in summary loud, in need of deep cleaning, and updates: barely passable in my book.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, March 24, 2014
Thank you for taking the time to review the hotel. I will share your feedback with my team so we may look into the concerns you have noted. We hope you will return if you are back in the area. We appreciate your business.

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moultrie, Georgia
1 review
5 of 5 stars Reviewed March 20, 2014

This hotel get a 5 star rating from me. I would recommend this hotel to any travelers for comfort and Professionalism of the staff. The food from the Hotel restaurant was Superb and well managed. This experience was a great one for me and my man.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett D, General Manager at DoubleTree by Hilton Hotel Atlanta - Northlake, responded to this review, March 24, 2014
I am happy to hear that you enjoyed your stay! I appreciate the feedback and will share it with my team. We look forward to having you as a return guest and we appreciate your business!

Sincerely,
Brett DeLoach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Atlanta - Northlake

Address: 4156 Lavista Rd, Atlanta, GA 30084 (Formerly Magnolia Manor Hotel)
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Best Value Hotel in Atlanta
#40 Family Hotel in Atlanta
#53 Business Hotel in Atlanta
#56 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta - Northlake 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Atlanta - Northlake, located in the Atlanta, Georgia suburb of Tucker. Our northeast Atlanta hotel is 25 minutes from Hartsfield-Jackson Atlanta International Airport and offers easy access to I-285 and I-85. Downtown Atlanta is 15 miles away. We are within walking distance to restaurants, shopping and entertainment, and minutes from major corporations such as Hormel, Sherwin-Williams Company, Kroger Company, the CDC, FEMA and IRS. Retreat to a spacious guest room or suite featuring signature bedding, a chaise lounge, and 32-inch LCD HDTV with premium cable. Stay connected with high-speed internet access and be productive at the work desk. Suites feature wood laminate flooring and a separate parlor with sofa bed. Relax in our inviting lobby and listen to the waterfall or play a favorite video game. Savor classic American cuisine for breakfast, lunch and dinner at Marlow’s Tavern. In-room dining is also available. Maintain your exercise regimen in our fitness center or swim laps in the outdoor pool. Our hotel offers 10,000 sq. ft. of event space for your business meeting or special event, from a boardroom that accommodates eight guests to a ballroom accommodating 400 guests. Conduct business or check your email in our business center, which also provides A/V equipment rental and complimentary printing. ... more   less 
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Also Known As:
Atlanta Doubletree

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