This looks to be a nearly brand-new hotel, so it was no surprise that everything in my room looked pristine. The room had one feature that I particularly enjoyed -- some motion-activated lights on the bedside tables, so that any time I walked around at night some night lights fired up. My new room was a bit short of clothes hangers for my tastes, but after I notified the front desk the hotel remedied the situation right away.
Generally I was quite happy with the service. The valet guys were super nice and quick, and the members of the front desk staff were friendly and efficient. Just about every staff member I saw said hello and (if the situation seemed to warrant it) asked if I needed anything. Even the guys who were doing some light construction-type work on the second floor smiled and said hello. Really, I was thrilled with the service by and large. However, there was one glaring exception to the quality of service.
My first morning in the hotel, I found the restaurant to be exactly what I wanted -- a place to grab a relatively quick but filling breakfast. Service was prompt (including the much-needed coffee refills any time my cup got low), and the full buffet was delicious and reasonably priced. As other reviewers have noted, the fruit at the buffet was fresh, and the berries in particular were to die for. I'm not really a pastry guy, but for those who love pastries for breakfast the selection looked mighty tasty.
In contrast to a great experience at breakfast the first morning (a Thursday), the second morning (a Friday) was just the opposite. It took nearly 5 minutes before anyone working in the restaurant even noticed me -- puzzling given that there was only one other patron in the place. To all appearances the server had wandered out of the restaurant and wasn't paying much attention to the shop.
Not wanting to trust my schedule to a server who had disappeared for a while, I decided to have the buffet again. (Too bad -- the menu was short but looked very interesting.) However, when I got to the buffet it was entirely different from what it had been the day before -- the hot foods were missing, for example. (What's the deal with that? Can't the restaurant put something on the menu explaining what kind of buffet is available on what day(s)?) I went back to my seat and waited to order off the menu, but the server was too busy gabbing with some other restaurant employees to worry about me.
So there were three restaurant employees chatting, while one of the two patrons in the restaurant cooled his heels at his table. I gave up and walked out. [NOTE: The review before mine noted exactly the same problem -- a delay in the restaurant so long that the customer walked out. The restaurant looks to be the "weak link" in the hotel.]
Since the hotel restaurant was effectively AWOL, I asked the nice young ladies at the front desk for recommendations. Thanks to them, I discovered the Flying Biscuit restaurant down the street. Breakfast all day, and it's delicious (although word is that sometimes it gets very crowded, i.e., lines out the door.) If the hotel restaurant's staff is asleep, don't waste your time -- head to the Biscuit.
There were some other minor issues that didn't affect me much but might be worthy of note. First, there seemed to be no "express" checkout option. The usual draft bill slipped under the door didn't show up, so that when I got to the front desk to check out, things were starting from scratch. Second, it didn't take long from when I ordered my car to when the valets brought it out, but the space available for cars in front of the hotel is limited, and I can see a risk (granted, I'm speculating to some degree here) of a bottleneck when the hotel gets crowded.
Finally, there was some construction on 10th Street outside of the hotel. On a Saturday morning before 9 am, there was jackhammering or the like just outside my second floor window. This was work on the streets -- i.e., the city's doing, and beyond the hotel's control -- and had the look of a short-term project. I'd imagine that this work is just about done by now, but someone who's thinking of staying in the hotel might want to ask about it before checking in for a "sleep in" leisure visit. Come to think of it, late noise doesn't bother me, but 10th Street can be kind of noisy even without the construction. For real quiet, a room away from the 10th St side of the hotel might be better.
- Also Known As:
- Midtown Hotel Atlanta
- Official Description (provided by the hotel):
- The 194-room hotel is prominently located on the corner of Peachtree St. & 10th St. in the heart of the urban Midtown Mile, Atlanta’s celebrated commercial, retail & cultural walking district. Hyatt Atlanta Midtown is adjacent to Class A office tower 999 Peachtree and directly across the Atlanta Federal Reserve Bank. The hotel is proximate to Georgia Tech University, Emory University Hospital Midtown and the corporate headquarters for The Coca-Cola Company, Equifax, and Invesco. Hyatt Atlanta Midtown is the newest full service hotel in Atlanta’s rapidly expanding Midtown area and is walking distance from the city’s major attractions including the Margaret Mitchell House and Museum, Piedmont Park and the Martin Luther King Jr. Historic Site. Hyatt Atlanta Midtown, the "Jewel of Midtown", boasts 194 large, elegant guestrooms and suites featuring a full range of amenities and services; including: In-room dining, valet parking, indoor saline pool, 24 hr Stay Fit gym and business center. The hotel features more than 5,400 square feet of flexible meeting and event space offering the perfect spaces for business meetings, weddings and social events.Fork and Juniper is the hotel’s signature restaurant serving seasonal, Southern cuisine. Juniper Bar provides a casual and cozy setting, offering a variety of premium spirits artfully mixed with small plates to pair. ... more less
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